SaffireTix Training for Admins

This article is meant to help Spark Admin users find the information they need to set up and manage ticketing with SaffireTix. For guides related to scanning/selling tickets and all non-admin topics, visit our SaffireTix Training for Event Staff page.

SaffireU

If you are a new Admin, or if you're feeling a bit rusty, we highly recommend you sign up for SaffireU, our complimentary self-paced training program. To sign up, log in to Spark and select SaffireU at the top of the page, then follow instructions for a new or returning user.

Setting up and managing ticketing in Spark

The following articles are all related to setting up products, locations, and users in Spark. They also contain information about the many other tools available to you as an admin, from editing/refunding orders to creating detailed purchase reports.

• Products 101
• Product Overview
• Create and Edit
• Locations
• Users
• Fraud Tools
• Reports
• Purchases
• Order Management

Equipment Guides

Visit the following landing pages for equipment user guides, initial setup, troubleshooting and more.

• SaffireTix Equipment Rentals
• Mobile Equipment
• Box Office
• Kiosks
• SaffireTix App
• Printers
• Credit Card Readers
• Laser Scanner
• Clovers

Event Staff Training Resources

To help you train your event staff, we have put together a collection of links and videos that are geared toward training standard (non-admin) users on our SaffireTix Training for Event Staff page. It offers a perfect landing page for your staff to have just the essentials at their fingertips before and during events, without having to sift through admin articles that are not applicable to them.