SaffireTix Training for Event Staff

This article contains video meant to prepare your event employees to use SaffireTix devices and apps to serve your event visitors. It contains videos intended as a basic training on scanning/selling tickets with mobile equipment, and for selling general admission/reserved seating with Box Office.

This guide is intended for:

  • Gate workers
  • Box office attendants
  • Seasonal staff
  • Ticket takers
  • Parking lot attendants
  • Box office managers (visit our article for admin trainings)
  • Other SaffireTix users

You can also find links here to full articles that may be helpful to event employees. These articles will not cover tools used solely by box office managers or any tools that require Spark Admin access. To help Spark Admin users find the information they need to set up and manage ticketing with SaffireTix, visit our SaffireTix Training for Admins page.


Mobile Scanning/Selling Articles

Mobile App Essentials

Mobile Equipment Guide

Mobile App Full User Guide

Scanning Mode

More Mobile App Articles

Mobile Equipment Guides and Troubleshooting Articles


Mobile Selling/Scanning Videos

Selling on iPhone

Scanning on iPhone


Selling on Laser Scanner (Chainway or Zebra) Scanning on Laser Scanner (Chainway or Zebra)

Selling with SaffireTix App on Clover Devices

Printing with Star (hip) mobile printer on SaffireTix App


Web Box Office Articles

Web Box Office 101

Box Office Equipment Guide and Troubleshooting Articles


Web Box Office Videos

Selling General Admission from Box Office


Selling Reserved Seating from Box Office

Printing Tickets from Box Office - Microcom 520 Printer


SaffireTix Training Resources for Admins

To help Spark Admin users find the information they need to set up and manage ticketing with SaffireTix, visit our SaffireTix Training for Admins page. It contains articles related to setting up products, locations, and users in Spark, and also information about the many other tools available to admin users, from editing/refunding orders to creating detailed purchase reports.

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