Card Reader - Clover User Guide

The Clover Flex/Clover Mini are the Clover Point of Sale devices to be used with the SaffireTix mobile app for selling on the go. It offers Tap-to-Pay, chip, and swipe transactions and supports mobile wallet via Apple Pay and Google Pay. Clover devices offer an optional internal receipt printer, but will not connect to external printers.

Unboxing and Plugging In

1. Your clover device will be shipped to you in the original manufacturers packaging, so the contents of the box may vary. When you unbox your Clover, check to make sure the following components are included:
   1. Clover device
   2. Charging cradle
   3. Power cable (two pieces)
   4. Printer paper
2. Plug the power cable into the bottom of the device and connect it to a power outlet.
3. Open back compartment to load paper roll if printing tickets.
4. Power on with button on side of device.
5. Connect the device to Wi-Fi or activate the SIM card.

6. Wait while device performs updates.

   

Activation

1. New clover devices once turned on will prompt a set up and require an activation code. These codes should be obtained via Clover account/email received.
2. Connect to Wi-Fi.
3. Enter the activation codes associated with each device.

4. Clovers that are activated will automatically download apps associated with their Clover account/MID. If SaffireTix is not automatically downloading, try restarting the device.

   a) Load paper while the process above is happening to save time!

Getting Connected

1. Screen will prompt you to set up the printer

   a) After the paper is loaded, select "Test Printer" to print a sample receipt

2. Select whether LTE/Cellular is desired. (This is can be enabled later in the Clover Dashboard)
3. Select the FREE service, which should be listed first.
4. Select Setup App, then Payments from the apps now displayed on screen.
5. Select PIN Entry and change to "Do not prompt for PIN."
6. In Offline Payments, change to the option "Do not allow offline payments."
7. Uncheck the box for "Dip a card to start the Sale app from the home screen" (this will set for all devices so you only need to do this step once)
8. Select Signature Settings then Signature requirement and change to ‘Do not require signature for any amount’
9. Navigate back to the home screen and select SaffireTix
10. Switch Login Mode to PIN
11. Enter the Site URL

Things to know about SaffireTix on Clover

Selling on Clover

PDF: Clover Flex User Guide