Managing Users

Managing any type of user is handled within a single popup window. You can control whether the user is an Admin, if they have SaffireTix access (on applicable sites), if they have Member access (on applicable sites) or if they're a customer with a stored account. 

• Admins can have varying levels of Spark access.
• SaffireTix users can be limited to specific selling or scanning locations and prohibited from Spark access entirely. These users can be added individually or through a mass import.
• Your customers (standard users) can only access their personal order history and tickets.

Spark location: Tools > Users

Add a Spark Admin

Add User

Click the ADD USER button near the top of the page to open the following window:

Select Admin at the top of the window. First Name, Last Name, Email address, and Password are required fields. Email signup is optional - this will add the user to your email list.

Use 12321 as the password for ALL new users... the system will require the user to change the password the first time they access Spark or Box Office.

Clicking Save & Continue moves you to the Access tab.

Access tab

This tab allows you to designate the user as an admin and/or a member (if this functionality is part of your site), and you can allow SaffireTix access. At least one site section must be selected.

• This Person is a Member - This only appears on sites with Member tools installed. Click here for details.
• This Person is an Admin - check this box to allow the user to access Spark. Once checked, the screen will refresh and you'll be able to select the access rights.
• Admin Access Rights - check the boxes for the sections of Spark this user needs to be able to access. Be careful about who you give Users access to! Once checked, additional access levels may populate. At least one section is required to ensure the admin has access to something within Spark.
• Device Access Rights - check this box to give the user login access to a SaffireTix™ device (this may not be enabled on your site). Once checked, the screen will refresh and you'll be able to choose whether the user can cancel and/or comp orders.

Click Save & Close.

Add a SaffireTix User

This only applies to sites utilizing SaffireTix.

Add User

Select SaffireTix at the top of the box. First Name, Last Name, Email address, and Password are required fields. Email signup is optional - this will add the user to your email list.

Account Info and Access tabs

These are not used for SaffireTix users and are automatically bypassed.

SaffireTix tab

For faster logins to the app you can add a Device Login Pin Code. This is optional.

It is essential to select the location(s) appropriate for the user. Any number of locations can be selected, but without at least one chosen, the user won't be able to use the app.

If the user needs to be able cancel orders or comp orders, step back to the Access tab and choose the appropriate Device Access Rights.

Add a Standard User

This user type represents one of your customers. They can store their purchase history and tickets. Customers have the option of creating a user account after completing an ecommerce transaction.

Import SaffireTix Users

This only applies to sites utilizing SaffireTix.

This feature is available from the More button near the top of the dashboard.

Click here for step-by-step instructions

Export SaffireTix Users

This only applies to sites utilizing SaffireTix.

This feature is available from the More button near the top of the dashboard. It's often useful to have a list of your SaffireTix logins and their assigned locations.

Clicking Export SaffireTix Users will immediately download an Excel file which includes the following:

• First Name
• Last Name
• Email Address
• Device Login Pin Code
• Locations

There will also be a column named 'Temporary Password', but Spark never displays passwords, so that column will be blank. It's only used when importing a list of users. See the instructions above for the import process.