App - Scanning

Scan Mode

The camera icon in the bottom left corner of the app switches the app into "Scan Mode".

Click on "Scan Ticket" to begin scanning a ticket.
Hold the QR code approximately one foot away from the camera.
If 'Quick Scan' is activated (located in the app Settings), the camera will stay on as long as there are Successful scans. If a ticket is denied, then the user will have to manually click 'NEW SCAN' in order to proceed.

Success screen

Upon scanning a ticket, the app will display a green Success banner when the QR code is accepted. The device will also make a DING if the sound on your device is set loud enough to be heard.

Denied Screen

If the app scan displays a red Denied banner, this means the QR code is not valid. The reason for the code failure will be displayed on the screen, and the device will make a BUZZ as long as the sound on your device is set loud enough to be heard.

If the camera cannot read the QR code, you can manually enter the letters listed beneath the code shown on the ticket. Click the camera icon at bottom left, then click 'Enter code manually'.

A Denied alert can mean several things, so be sure to read the description. Here a few examples:

Fully redeemed code
Code not found
Code cannot be scanned at this location
Not redeemable until code start date

You can click the Code History button to view the entire scan history of that specific code. This is often helpful with codes which are set to allow for more than one scan. You'll be able to see if the ticket has utilized its maximum number of redemptions (when set for multiple scans). or if the code was recently redeemed (an accidental double-scan).

Order Lookup

Occasionally a customer who arrives at the gate will be unable to locate their tickets. Take a moment to ease their mind, then click the magnifying glass icon to use the Order Lookup tool.

Just ask the customer for a unique identifier such as their first and last name, email, last four digits of their credit card number, or even the order number if they have it available. The more unique you make the search, the easier it is to find a specific order.

The search results will display all orders which match your request. The more unique you make the search, the easier it is to find a specific order.

Doublecheck with the customer to make sure the name & email is correct, then click the order to see the tickets...

Select each of the tickets which need to be redeemed. Be sure to check the names & dates on each product to ensure you're redeeming the correct tickets! The customer may have tickets for multiple dates or times. Once redeemed the ticket will turn green.

Scan History

After a Denied alert, you can check the Scan History to determine if the ticket has already been used. It's not unusual to see tickets scanned twice in succession - especially when 'Quick Scan' is activated.
To View the Scan History, click the icon which looks like an arrow circling counter clockwise:
Under the 'Scan History' tab, select the latest Denied scan in Red to see that Ticket's history
In the example below, you can see the date and time where it was successfully redeemed. You can politely inform the customer that the ticket was previously redeemed at a specific Date/Time/Location... which may have been seconds earlier at the same location.