Box Office 101

Saffire's Box Office interface allows you to sell tickets in person from any Internet-connected desktop or laptop computer, accepting cash or credit cards. With a compatible printer, you can print tickets on demand.

Accessing Box Office

Web browser location: Add /boxoffice to the URL of your site

• if your URL were https://saffire.com, you would go to https://saffire.com/boxoffice.
• If your URL were https://tickets.thecountyfair.org, you would go to https://tickets.thecountyfair.org/boxoffice. 

Box Office login is available for all site users with SaffireTix access. If you are a Spark admin, use your Spark login to enter. SaffireTix-only users will use the email and password that is set up on their user profile.

If you receive an Invalid username/password error, you may use the Forgot Password to send a password reset email.

Selecting a Location

In the center of the page choose your Sales Location. If the user you are signed in as only has access to one location, the location you have access to will be chosen automatically and this dropdown will not appear. If you need to access a location that does not appear in this dropdown, a Spark admin will need to add location access for this user. See Managing Users for steps.

A Tour of Box Office

1. Products that are available are listed on the left-hand side of the screen. Both General Admission and Reserved products will show here.  
2. The Details section allows you to capture customer information such as Email, Name and additional purchase notes during the Box Office transaction so you can search by those things later on if you need to look up an order. If an email is entered here, a receipt will be emailed after the transaction with access to digital tickets.
3. A custom field can be added to your Box Office to collect business name, zip code, etc. To add or edit a custom field, contact Saffire support and provide the desired field name along with whether you want to require this field at checkout, and if you want the field validated as numeric.
4. The Edit Additional Details section allows you to take note of a customer or business address to be stored with this transaction. Additional details are set up on each product. See below for details.
5. In the hamburger menu you'll find options to print a cashiers report, update printer settings, toggle between the simple view or full view, or log out. 
6. The reversing clock icon opens the Sales History for this specific user and location. You can search for orders, or cancel them if you have access to do so.

Making a Sale

1. Add products to cart by locating the appropriate product and selecting the + icon for the quantity of tickets your customer is wanting to purchase or Select Seats for Reserved Products. 
2. Enter any customer details you wish to capture.
3. Select your payment type from the available options.
   1. Cash (exact) - only select this option when exact change is given as change given will not show in reporting.
   2. Cash (change) - this option will calculate change for you and help keep your cash drawer in balance.
   3. Other - This option will open up a dropdown revealing other payment types such as check, invoice, or any other types you have enabled in your SaffireTix settings.
   4. Card - Use this option if you have a card reader plugged in and set up.
   5. Comp - This option will complete the transaction with a $0 total. If you do not see this option, check your user permissions in Spark by navigating to Tools > Users and editing your user via the Access tab (scroll down until you see SaffireTix Access Rights).
4. Once the appropriate payment type is selected, you can either click Submit or swipe a card to complete the payment.

For information about setting up and using Saffire rental box office equipment, visit Box Office Equipment Guide.

Sale Confirmation

Once a Transaction has been made, you will receive a confirmation pop up you can print or email a receipt, print or text a ticket, or make a new transaction. This pop up shows you what change is due from the previous screen AND you are able to change the 'Cash Received' if the customer gives you a different amount after you've processed the transaction.

Print Tickets will pull up a preview of the ticket where you can check your Page settings and print the ticket to the appropriate printer.

SMS/Text Settings

Want to be able to send tickets through SMS/Text? Box Office and Kiosks can send tickets through SMS/Text after the customer completes the checkout process. To have this option enabled, please reach out to your Ticketing Account Manager or email support@saffire.com for help.

Reserved Products

For Reserved Products you can either sell Best Available seats (if this setting is enabled on the product) or Pick Available Seats from the map. When selecting seats you can use the diagonal arrows in the top left hand corner to minimize and maximize your map view. Click into the sections highlighted on the map to select seats.

If you have access to do so, the Pick Seats on Hold tab allows you to convert and sell seats that have been placed on hold. Upon hovering over the seat, you can easily see what the pricing category is, what Hold Type is currently being used and its status.

Once seats are selected they will populate below the map. If your category has multiple price types you can select prices individually or after setting the first drop down, you can set one price type for all seats selected.

When you are done adding seats, hit Add to Cart to proceed with the sale.

Before remitting the payment, you can collect an email address so the customer can receive their receipt via email. You can accept cash or credit card. If you do not have a credit card reader setup or the card will not read, use the Manual Entry button. The transaction can be found in your Sales History as well as Commerce > Reports > Purchases Report if you need to reprint a receipt, ticket, or cancel the transaction.

Edit Additional Details

This section allows you to take note of a customer or business address to be stored or noted with this transaction. The additional details button will not be displayed until there are items in your cart.

The ADDITIONAL DETAILS popup: 

Choosing a Delivery Method

If a product has a delivery method attached to it, you can choose the delivery method here:

Once a delivery method is selected, any fees attached to that method will be added to the order total and displayed on a separate line:

For more info on delivery methods, visit Commerce Settings.

Settings 

In the top right corner of the page, there are settings available in the 'hamburger' Menu.

• The cashiers report provides details about the transactions, sales, and financial activities conducted by a cashier during a specific period. This feature might not be enabled on your site - contact support@saffire.com more details.
• Printing settings allow you to choose which ticket template is used after completing a transaction. You can also select whether tickets and receipts print automatically after each transaction, and if box office is printing using a generated PDF.

The user interface can be streamlined by using the 'Simple' option which hides the Details section. If you would like to use this setting, you need to adjust before starting a transaction. Changing your view mid-sale will result in losing whatever product selections you've already made.

Full option with Buyer and Payment details:

Simple option with the streamlined screen:

Sales History

You can search by name, order number, last 4 of cc number, ticket details or email address. Once viewing an order, you can either print the tickets again, print a receipt, or - if you have access to do so - you can cancel the transaction.

You can also select the specific tickets which need reprinting: