App - Essentials

We're confident you'll find the SaffireTix app easy to use for scanning and/or selling - in fact, you'll likely have it mastered in almost no time at all. It can run on both iPhones and iPads, so you can choose whichever device best meets your needs.

  • If you're using a device provided by Saffire, you will find SaffireTix already installed. Pull down from the middle of the screen to find the app with the white & blue flame.
  • If you wish to load the app on your own device, visit the Apple App Store and search for 'SaffireTix'. There's no charge for downloading the app.

Logging In

Select your preferred login mode.

If you choose PIN:

  1. Enter your Event's URL: www.YourEventUrl.com
  2. Enter your unique PIN
  3. Click "Continue"

If you choose Email & Password:

  1. Enter your Event's URL: www.youreventurl.com

  2. Enter the email address & password of the User who is setup to scan or sell tickets - example: 

    Email address: tickets@youreventurl.com

    Password: 1234

  3. Click "Continue"

You can avoid typing in the URL by using the camera icon (next to 'event URL') to scan your site QR code. This is extremely convenient when setting up multiple devices! The QR code is found in Spark under Commerce > SaffireTix > Site QR Code

Select Location

  • After logging in, you will be shown the "Select Location" screen.
  • Choose the location where you will be scanning or selling tickets.
  • You will see an icon which indicates if a location is an Entry or Exit location.
    • If you are using the SaffireTix app for capacity tracking, verify your Locations are setup correctly in Spark.
    • NOTE: Exit locations are designed to scan all tickets, therefore ignoring redemption rules set up on your individual products.

Settings

  • Access the settings screen by choosing the Gear icon in the bottom right corner.

  • The Settings screen shows the signal & sync status, and provides several options:
    • you can change the Location
    • connect to a printer
    • change the device mode (if allowed in the Spark location settings)
    • activate/deactivate Quick Scan
    • activate the camera flash and/or front camera
    • switch between online or offline mode
    • check the device info
    • reset the device
    • log out
  • If you need to switch devices and you're logged in with a user-specific PIN or email, you MUST log out of the current device before accessing another device. If the PIN is shared among all scanners at your location, it's not necessary to log out before handing off the device to someone else.
  • If you take the scanner to a new location, click on the Current Location and you can select your new Location from the list available.

Test Tickets

You can print QR codes from within Spark which allow you to test both the Success and Denied screens in Scan Mode. You'll find them under Commerce > Products > More

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