Star Hip Printer User Guide

Star Micronics SM-L300 (AKA: Hip Printer)

The wireless Hip Printer is ideal for quick sales. It instantly connects to your SaffireTix Mobile Device via Bluetooth technology and allows you to print a ticket or receipt quickly and easily, from anywhere! 

This small portable printer is ideal for:

• selling down the line to get customers in the gates quickly
• parking lots
• merchandise/general store
• quick set up gate admission sales

This printer is NOT for:

• reserved seating
• selling in advance (weeks) before an event - The Hip Printer prints to a thick receipt paper and although we've done some thorough stress testing on the stock, it's more likely a customer would lose a receipt ticket if it's sold in advance. I'm sure we've all accidentally run a receipt through our washing machines.

Unboxing and Charging the Printer

1. Unbox your Star printer and ensure that all components are included:
   1. Printer unit
   2. Micro-USB charging cable
   3. Neck strap (if applicable)
2. To charge your printer, connect it to power using the included Micro-USB cable. The battery will last a full day, we recommend charging your devices overnight to ensure they are ready for the next day.

Connecting to a SaffireTix Mobile Device

The Star printer can connect to any mobile device via Bluetooth. To connect:

1. Press and hold the Mode button to power on the printer.
2. Ensure Bluetooth is enabled on your mobile device.
3. In the SaffireTix Mobile App, access Setting by pressing the gear in the bottom right corner.
4. Press "Select Printer" and select the appropriate printer.
   1. If multiple printers are detected, identify the correct one by matching up the device with the last 5 digits of the serial number printed on the back of your device.
   2. If the serial number is rubbed off or not easily visible, if you take that printer a good distance away from the others and turn it on, it should be the only one on the list. Then you can create a label or write it on the top of the printer.
5. When a new user logs into the app, be sure to check that you are paired to the correct printer at the start of each shift. You don't want to finish a transaction only to learn that the ticket isn't printing because the printer isn't paired.

Loading Ticket Stock

1. Open the printer by pressing the release button on the right side of the printer.
2. Place paper roll into printer with the roll feeding from the bottom. Be sure to hold the paper rolled tightly and leave some excess paper attached for the paper feed to grab.
3. Close printer lid by pressing on front edge until it snaps closed.
4. Tear receipts by pulling forwards and to the side.

Product Setup in Spark

Use this printer for merchandise by creating a SaffireTix product* but on the Inventory and Codes tab of the product editor, uncheck the box that says Generate Codes on Purchase to only print a receipt instead of a QR code with redemption options.

*NOTE: Any merchandise being sold as a Tix product will be billed as a Tix product in accordance to your Saffire Contract.

Frequently Asked Questions

Q: How much does the stock cost?

A: Just like our other printers, if you are using SaffireTix branded stock, we will provide that to you at no additional expense. If you would like to order custom stock, we can put you in contact with one of our partners to design and get you quotes. These will vary depending on several factors such as quantity, colors, front and back printing, etc. Just reach out to your coach or send an email to support@saffire.com

Q: Can I use these printers in my Box Office?

A: Yes and No, These printers have a very small footprint, they don't take much space so they are ideal for many spaces. However they ONLY pair to the SaffireTix iOS App, so if you are selling reserved seating, this isn't the printer for you, but if you are only selling General Admission, this will work great! If you aren't sure if it'll work for a specific use case, just ask. We are happy to talk through it with you!

Q: Can I use this printer with an iPad?

A: Yes, any Apple iOS device with Bluetooth that's running the latest version of the SaffireTix app will be able to use this printer.

Q: How long does the battery last on the Hip Printer?

A: The battery will last a full day, they last much longer than a mobile phone. They charge using a micro USB, we'd encourage plugging them in at the end of the day.

Q: I've run out of paper and it's the middle of my event, can I use thermal receipt paper that I can buy at Staples/Office Max?

A: There are some size requirements for this stock which make it a bit difficult to purchase at a whim at an office supply store. However, in an emergency situation you can get thermal stock and divide it into multiple rolls. The paper width is one of the standard sizes, the big difference comes to the paper length (or diameter of the roll).

Q: How many tickets can I sell with 1 roll?

A: approx.~235. This will vary depending on the number of tickets in each transaction. This printer will print the receipt first followed be each QR code, so if you print two tickets on one transaction, it won't use as much stock as printing two separate orders with 1 ticket each. We estimate about 235 tickets each roll by averaging the variable sizes and by rounding down safely.

Specifications that we provide/recommend are: 80 gram (thicker paper) Thermal receipt paper, 80mm width, 80 ft length

If you choose to use thinner receipt paper, Star recommends: Paper SM-L300, SM-L304: 80mm width, 122 ft length - Part Number: 37966590

PDF Manual Download for Star L300

PDF Manual Download for Star T300i