Equipment Order Form Guide

This guide is meant to help you through the process of placing equipment rental orders, however we know that your needs are complex, so please don't hesitate to reach out to your Ticketing Account Manager with any questions you might have or to walk through the ordering process together. We're here to help!

Equipment Rental Order Form Link

Submitting an Order

Completing this form automatically submits your order. After your order has been submitted, you will receive a confirmation email containing a list of the equipment you have requested.

Our Equipment team and your Account Managers will work together to ensure your order contains everything your event needs to be successful, taking into consideration your current payment gateway, your previous year orders, and any other information you provide to us in the Notes field. If you have already submitted an order and need to add additional notes or requests, please reach out to your Account Manager as soon as possible to ensure this information is received prior to shipment.

When your order ships, a shipping confirmation email will be sent to you containing tracking information. If you are expecting your shipment and have not received this confirmation email, please reach out to our support team via the orange button below for assistance finding your tracking information.

Expecting your shipment soon? Visit our Equipment Prep article to see our event prep checklist!

Primary Devices and Kits

Kiosk Kit

Kiosk Kits contain everything you need to set up self-service ticket sales stations. For information about what is contained in the Kit, visit our Kiosk Equipment Guide. Kiosk kits are sent by default with Boca Lemur X printers but can also be sent with Microcom 485TC printers if requested in notes below.

Please be aware that while the Kiosk Kit contains all of the equipment necessary to set up self-service, it does not include an enclosure. See our Kiosk Enclosure Building Guide for more information. If you have previously built kits, be sure to determine which printer the enclosures were built to utilize and request the same model in the notes below.

Please note that the Kiosk Kit is a card only selling station and is not set up to accept cash.

Box Office Kit 1

This Box Office Kit contains everything you need to sell and print tickets from a staffed location. The default printer sent with Box Office Kits is the Microcom 520, please note requests for a different model below. For information, visit our Box Office Equipment Guide.

Box Office Kit 2

This Box Office Kit contains everything you need to sell tickets from a staffed location but does not provide a ticket printer. This kit can be used with your self-owned printer (must be SaffireTix Box Office supported model) or for selling auto-redeemed tickets. You can also send tickets to purchasers using e-mail or SMS (text message) via this kit. For information, visit our Box Office Equipment Guide.

Ticket Scanner Kit

Ticket Scanner Kits are intended for locations where pre-printed or mobile delivered tickets will be scanned, but no sales will be completed. Kits can be rented with several different types of mobile solutions including laser scanners, iPhones, or iPads. Please review our Mobile Equipment Guide for more information about different scanner options and use the notes field below for specific requests.

Mobile scanners are able to utilize both mobile data and Wi-Fi. If you have specific data carrier needs, please leave notes below to help our team choose the best SIM cards to meet your needs. Hotspots to convert strong data connections into Wi-Fi are available in the A La Carte section below.

Mobile POS Kit 1 (Mobile Device, CC Reader, & Printer)

Mobile POS Kits 1 are intended for both selling, scanning, and printing tickets on the same device. Kits can be rented with several different types of mobile solutions including laser scanners, iPhones, or iPads (no mobile data). Please review our Mobile Equipment Guide for more information about different scanner options and use the notes field below for specific requests.

Mobile scanners are able to utilize both mobile data or Wi-Fi. If you have specific data carrier needs, please leave notes below to help our team choose the best SIM cards to meet your needs. Hotspots to convert strong data connections into Wi-Fi are available in the A La Carte section below.

Mobile POS Kit 2 (Mobile Device, CC Reader, NO Printer)

Mobile POS Kits 1 are intended for both selling and scanning tickets but do not come with a printer. Kits can be rented with several different types of mobile solutions including laser scanners, iPhones, or iPads. Please review our Mobile Equipment Guide for more information about different scanner/seller options and use the notes field below for specific requests.

Mobile scanners are able to utilize both mobile data or Wi-Fi. If you have specific data carrier needs, please leave notes below to help our team choose the best SIM cards to meet your needs.

A La Carte Devices, Accessories, and Peripherals

External battery Charger

External battery charging stations can be ordered for mobile Scanning/Selling devices and their associated triggers. Each charging station charges 2 trigger batteries or 4 scanner batteries. Unless specified charger capacity sent will be determined based on the number of devices being shipped.

Charging Station

USB power stations can also be ordered for charging multiple devices via USB cable. Charging stations are available in 10, 20, or 24 port capacity. Unless specified in notes the USB port capacity sent will be determined based on the number of devices being shipped.

Keyboard/Mouse

Keyboards and mice for use with laptop kits, or for kiosk kit setup/maintenance.

Holster

Hip holsters for Mobile Scanner/Seller Kits allow staff to get their hands free without available/secure places to set down devices.

Card Reader: Mobile

Card readers for Mobile Scanning/POS Kits will be sent with the kit, please order extra here if desired.

Card Reader: USB

Card readers for Kiosk/Box Office Kits will be sent with the kit, please order extra here if desired.

Printer: Boca

Extra Boca Lemur X printer, most commonly used with Kiosk stations

Printer: Microcom 485TC

Extra Microcom 485TC Printer, commonly used for Kiosk or Box Office selling, or for desktop use in your admin office.

Printer: Microcom 520

Extra Microcom 520 Printer, commonly used for Box Office selling, or for desktop use in your admin office.

Printer: Hip

Extra Star Hip Printer, used with mobile selling kits.

Printer: Other

Please make a note below of the model printer you need to order.

Hotspot

If Wi-Fi is not available or reliable at your event, Hotspots can be used to convert available mobile data connections into usable Wi-Fi for equipment. Please note below if there is a specific carrier (T-Mobile, Verizon, AT&T) that you would like to request.

Laptop Only

Extra laptop, please note below if touchscreen capability is needed.

Device+ Protection Option

Saffire Device+ Advantage is an optional premium rental add-on that gives you predictable protection from the unexpected. Protection is priced as a percentage of your total contracted equipment value. This protects the entire order of covered devices for the event period. The additional service applies for the duration of that rental period and to all included devices 

Visit our knowledgebase for additional information. 

Payment Gateway Selection

The payment gateway that you utilize for both Mobile and Web Box Office will determine which compatible card readers are sent with your equipment order. If you aren't sure which gateways you currently have set up, or if you have an upcoming change to your gateway, please get in touch with your Account Manager to make sure the correct gateway is selected here.

Ticket Stock

Our Ticket Templates are built for a standard ticket size of 2"×5.5", and are available in a variety of colors. For more information, visit our Ticket Stock article.