Equipment Return Guide

Remember how anxious you were to receive the SaffireTix equipment prior to your event? Without a doubt, there's someone else who is anxiously awaiting to use that same hardware! Saffire's equipment moves all around the country throughout the year, so it's crucial that your shipment is returned on time.

You can help us ensure on-time delivery for the next event, which will also prevent you from incurring late fees!

Equipment Return guidelines

• Please handle all equipment carefully during pack-up.
• Keep and reuse the original boxes for both Saffire and Clover equipment.
• Return labels for Saffire equipment can be found in the blue shipment folder located in box #1. If you can't find your return labels, contact Saffire Support for help by clicking the orange button below.
• If the original boxes aren’t available, ensure Saffire and Clover equipment are packed into separate boxes.
• Triple check shipping labels to ensure each box is sent to the correct location.

Returning kiosks? Check out our instructions for Repacking your Kiosk.

For more information about returning equipment, visit our Equipment Prep page.

Returning Clover Equipment

While Clover equipment is used in conjunction with Saffire ticketing equipment, there is a different return address for returning the two types of equipment.

• Saffire equipment must be returned to Portland.
• Clover equipment must be returned to Clover.

Check out this map to see how long it takes for your shipment to return to our warehouse in Portland, Oregon.