Compatible Payment Gateways

With an integrated payment gateway you can make sales directly through your website. This gives you the ability to process registration fees, service fees, donations, merchandise sales, and/or ticket sales. Payment gateways also provide opportunity for in-person sales at ticket windows, kiosks and on mobile devices.

Our partners listed below provide the technology and security necessary for you to handle electronic commerce. Contact Saffire Support or your account manager if you would like to set up a gateway, or if you have any questions.

Recommended Payment Solutions

For the best overall performance, security, and support, we recommend these for your site:

Online Sales – Clover

Clover - a Fiserv product - includes strong security protection with fraud tools for AVS and CVV, block/allow lists, and velocity filters. Soon, we will be embedding Clover within the Saffire shopping cart which will offer access to Clover 3Ds (working with all major credit cards AND international addresses), as well as Google Pay and Apple Pay. These features, along with robust reporting and merchant account level support, make Clover our preferred and most feature-ready solution for online transactions.

In-Person Sales - Magensa

For card-present environments such as staffed box office windows, self-service kiosks, and mobile sales, we prefer Magensa. It's compatible with Fiserv, TSYS, and Worldpay processors. Magensa provides stable, encrypted device support, strong transaction security, and the full range of interactivity: Tap-to-pay, EMV (chip), and swipe - plus Apple Pay & Google Pay.

An alternative for mobile sales is using Clover devices - as long as you don't require box office or kiosk sales options. Using Clover for in-person sales would necessitate renting Clover devices for your event.

Other Payment Solutions

PayPal, Authorize .net, and Stripe are all acceptable options for online transactions with various limitations. None of these gateways offer the robust fraud prevention and mobile wallet integrations that Clover provides.

Gateway Compatibility Grid

Magensa is the only payment gateway which is fully compatible with Saffire for Online, Web Box Office, Self-Serve Kiosk, and Mobile App in-person transactions. Even with that flexibility, we still recommend using Clover for online sales and Magensa for in-person sales.

For card-present transactions, if you don't need to utilize Box Office and/or Kiosks, you can run the SaffireTix Mobile App on rented Clover devices through the Clover gateway.

Compatible card reader devices are not available for use with PayPal, Authorize.net, or Stripe.

*To utilize Clover for mobile ticket sales, device rental directly from Clover is necessary.

Why we Chose to Work with Fiserv

Fiserv is a major global provider of payment processing and financial-technology services. Its platforms handle card transactions, ACH payments, digital banking, fraud prevention, and a wide range of merchant-services functions used by banks, credit unions, and businesses of all sizes. In practical terms, Fiserv supplies the underlying infrastructure that allows organizations to securely accept payments, settle funds, and manage financial operations at scale.

Our compliance and development team conducted a due diligence process, focusing on:

• Security protocols (SOC 2 & PCI-DSS compliance)
• Financial soundness and history of performance stability
• Reputation risk analysis through reference checks

This phase ensured the provider met both our internal risk tolerance and Fiserv’s partnership standards.

Additionally, we performed hands-on technical validation with the Fiserv sandbox environments to assess:

• Integration speed and API reliability
• Transaction accuracy and latency metrics
• Reporting, reconciliation, and data visibility
• Scalability and support for future Fiserv module upgrades

The provider demonstrated superior interoperability and consistent performance across stress tests.

And lastly, we evaluated post-implementation support, including:

• Technical support responsiveness
• Having a dedicated account manager for all Saffire clients
• Escalation and issue-resolution procedures

The provider distinguished itself through proactive service management and strong client satisfaction metrics.

We’ve worked with Tina Hollis as our dedicated account rep for over five years, and she and Fiserv have consistently been the most responsive support system for both us and our clients in that time, by a long shot!

Frequently Asked Questions

What are the benefits of using Clover for online sales?

Clover provides the strongest online checkout experience for Saffire sites. We are rolling out a new integrated payment form—embedded directly within the Saffire shopping cart—that uses Clover’s secure, hosted components. This approach improves checkout reliability, offers access to Clover’s enhanced payment tools, and significantly reduces compliance overhead for both Saffire and our clients. Clover is our preferred and most future-ready solution for all online transactions.

Benefits you'll experience with a switch to Clover include:

• Merchant account level support
• Improved reporting
• Built-in fraud tools for AVS & CVV
• Built-in velocity filters, similar to Authorize.net
• Built-in block & allow lists
• Built-in functionality for Apple Pay, Google Pay and 3DS - nothing for us to set up

Do I have to use Clover for online sales?

No. Several other gateways will work for online sales, with varied limitations (for details, reach out to your account manager).

Can I use Clover for online sales and Magensa for in-person sales?

Yes. In fact, combining Clover for online and Magensa for in-person sales is exactly what we recommend. This gives you the powerful tools and support that Clover offers to keep online transactions secure, while also providing a robust in-person payment solution that includes swipe, chip, tap-to-pay, and mobile wallet payments.

What does reporting look like if I use Clover for online sales and Magensa for in-person sales?

• When processing both channels through Fiserv, all transactions will appear in Commerce Control Center (formerly known as Business Track). Online transactions will also be accessible in the Clover dashboard.
• You can request a batch time from Fiserv and they will adjust it to the closest time possible.
• The two gateways can be separated by using unique Merchant IDs, which would result in two deposits. If you use the same MID for both gateways there will be just one deposit.

Can I use Clover for all sales channels?

No. We're unable to use Clover with web box office, kiosks, or with non-Clover mobile devices.

Clover does offer a direct rental device which can be used with the SaffireTix app for selling general admission tickets, but - again - this cannot be used web box office or kiosk card-present sales.

Please reach out to your account manager for more information regarding payment gateways.