Kiosk Enclosure Building Guide

Kiosks give you the flexibility to offer unattended ticket sales wherever it works best for your event or venue.

We provide the kiosk components as part of your rental, and you’ll be responsible for building your own enclosure. To help you with that, we’ve put together this handy guide with everything you need to get started. Our guide includes equipment specs and dimensions, tips for creating an effective setup, and a photo gallery featuring kiosk enclosures from other Saffire clients for inspiration!

Equipment Dimensions

SaffireTix self-service kiosks are shipped to your event as a Kiosk Kit, containing (almost) everything you need. Your credit card reader and ticket stock will be received separately, as they vary based on individual client needs.

The kiosk kit comes with:

Beetronics high-brightness touchscreen monitor.

• Dimensions: 16 x 10.13 x 1.75 Inches
• Dimensions without front rim: 15.75" wide x 9.75" high
• Weight: 6.8 pounds

Boca Lemur X ticket printer with catch tray

• Dimensions: 4.5 x 6 x 4 Inches
• Weight: 2.2 pounds

Printer ticket catch tray

• Dimensions: 12 x 4 x 3 Inches
• Weight: 0.4 pounds
• Opening required for ticket catch: 3 x 3 inches level with bottom of printer

Mini PC

• Dimensions: 4.5 x 5 x 1.75 Inches
• Weight: 0.65 pounds

Alternate printer - Microcom 485TC

This type of printer can be used with kiosks, but it is no longer shipped out with kits unless specifically requested.

• Dimensions: 8 x 5.25 x 7.25 Inches
• Weight: 10.35 pounds
• Opening required for ticket catch: 3" wide x 4" high, beginning 2.5" above printer base.

Card Reader Dimensions

The card reader you recieve will vary depending on your payment processor/gateway setup. These card readers are offered:

Dynaflex PED (Swipe, chip, tap-to-pay, requires Magensa payment gateway)

• Dimensions: 4 x 3.5 x 2 Inches
• Weight: 0.65 pounds

Augusta (Swipe and chip)

• Dimensions: 5 x 1.75 x 1.25 Inches
• Weight: 0.4 pounds

Magtek SureSwipe (Swipe only)

Dimensions: 4 x 1 x 1.25 Inches

Weight: 0.2 pounds

Mounting a monitor

Kiosk monitors are sent with a mounting kit attached that is compatible with both wall mounting and standing up on a tabletop. Depending on the setup and location you choose, you may need to securely mount the monitor to prevent theft or tampering. If you are setting up self-service in a monitored area, this may not be necessary.

For mounting flat or at an angle, use the keyhole mounts on the back of the monitor.

To leave standing, unfold the monitor stand until it the monitor is stable.

Mounting a card reader

Card readers should be securely mounted to the front of the kiosk enclosure with Velcro to ensure they don't fall off during transactions.

Ticket Catch Tray Opening

Ticket catch trays attach to the printer and do not need to be mounted. They do, however, need to face through an opening to allow users to retrieve tickets. See above for cutout dimensions. The ticket printers used for kiosks have cutters in them, so tickets will not wait for users to tear them, but will fall.

Things to Keep in Mind

Security

Kiosks are meant for unattended use, and should be set up with security in mind. Enclosures should close securely and lock to prevent tampering or theft.

Connectivity

Kiosks rely on an internet connection to function, and should always be located where they will have reliable connectivity. This can mean being situated where they can have ethernet connected directly to them, or be in a spot with a strong Wi-fi connection.

Weatherproofing

Kiosks should be located where they will be out of the rain and other inclement weather. Also keep in mind that sun glare may make it more difficult for users to see the options on the screen.

Equipment to keep on hand

Though it looks like a tablet, the kiosk is really a small computer and is most easily set up with a mouse and keyboard. Many clients keep a mouse and keyboard in their enclosures for quick access when troubleshooting is needed.

Kiosk Enclosure Examples

Here are some of the great ideas our clients have come up with in the past. Equipment can be passed through existing windows, or a board can be put up to mount equipment into in place of the window (in cases where the window can be removed or left open).

Enclosures at a Ticket Window

Here's a look at a kiosk being set up in a window.

Free-standing Enclosures (plywood or metal)

Out of the Box Ideas

These enclosures are built from metal lockers customized to fit the screen and printer.

These kiosks are mounted inside a trailer for easy relocation. They even have doors to keep them secure at night!