Purchasing Equipment

Renting vs. Purchasing SaffireTix Equipment

Saffire offers rentals of SaffireTix equipment for selling and scanning tickets at your events. Some clients, however, choose to purchase their own equipment to keep onsite year-round. Saffire is happy to facilitate these purchases and, in some cases, may be able to secure better pricing on equipment for you.

That said, there are several important considerations to keep in mind when deciding whether to purchase your own equipment instead of using Saffire’s rental fleet:

1. Potential equipment changes and obsolescence

From time to time, changes may occur in the hardware Saffire is able to support on our platform. These changes are not always within Saffire’s control and could require the purchase of new or different equipment. When you own your hardware, this introduces a risk of obsolescence that you should factor into your decision.

2. Support and management limitations

When equipment is self-owned, our support team may be limited in how deeply we can assist. You should expect your internal IT team to be more involved in setup, configuration, and ongoing maintenance. While Saffire is always available to help where possible, self-owned equipment is not part of our managed fleet. This means we may not have visibility into your specific setup, nor will our mobile device management (MDM) be in place to remotely manage software and settings.

3. Maintenance and replacement responsibility

If long-term rental hardware becomes faulty, Saffire will provide a replacement from our inventory and handle repair of the affected device. With self-owned equipment, responsibility for maintenance, repairs, and replacement rests with you as the equipment owner.

Please keep these factors in mind when deciding whether to use SaffireTix rental equipment for year-round operations or to purchase your own hardware.

If you are interested in discussing an equipment purchase, reach out to Saffire Support or your Ticketing Account Manager.

Purchasing Equipment Peripherals

This guide is intended to help you purchase parts and accessories to supplement your self-owned fleet of devices or customizing your rental setup/mounting. If you are renting SaffireTix devices, please contact Saffire Support or your Ticketing Account Manager to discuss getting the accessories you need for your rental equipment.

General Equipment Accessories