Microcom 520 Driver Installation

✨ Do not plug in the printer until the driver has been installed and the instructions prompt you to plug in the printer and turn it on✨

Installing the Driver

When you’re installing a new printer on your computer, make sure you download and install the driver before plugging the printer into your computer. You’ll be prompted when you should plug it in.

Before you install any printer drivers, be sure to remove any old drivers/ticket printers from your computer. This will prevent the drivers from conflicting with each other and causing print errors.

Getting ready to print on your ticket stock will be a quick and painless process, just follow these steps:

If you’re using the Microcom 520 printer, you can download the driver at:
https://saffire.com/microcom
Scroll down the page, and you will see a "Select or Search" section.
Under the Brands dropdown, select SNBC.
From here you will choose: "SNBC BTP-L520 BPLE" from the dropdown.
Provide an email and agree to the Terms to download.

After the file has completed downloading, open it.
- Note: your computer might have a pop up notifying you that you must have admin access to continue, or that its not a verified app from the Store. You will need login to the admin account or override the notice in order to Install the driver.

Check the button to accept the terms in the license agreement and click Next
Click next again to save the file in the default location or choose a new file location
Uncheck the "Read installation instructions" and click Finish.
Your computer should give you a shield alert, “Do you want to allow this app to make changes to your device?” Select Yes
A new installation wizard will pop up, select Install printer drivers, then click Next
- At this point, plug the printer into power and turn it on. Now you may plug the USB printer cable into the computer, the window will recognize this device and you can click Next >
- The Printer Model is SNBC BTP-L520 BPLE and the Port will show where it's currently plugged in*
  *NOTE - The printer will only be recognized in the USB port used during setup, if you attempt to plug in the printer to another port, it won't recognize your previous settings/configuration.
Check the box for “Use this printer as the default printer.” Click Next then click Finish

Configuration of the printer

Download the Configuration file here: Microcom 520 Configuration

Note: If the link does not initiate the download, please copy and paste the following link into a new tab on your browser: https://www.saffire.com/microcomtemplate

This file will download, but you won't be directed to another page. If prompted, save the file in your Downloads folder.

NOTICE: The file will not open; you will upload it to the Driver in the following steps

Go to your computer's Control Panel and then select "View Devices and Printers"
Right click on the “SNBC…” printer and select Printer Properties
- Open the “Tools” tab
  1. Click “Driver Options…”
  2. Click “Import” and navigate to your This PC > Downloads folder
  3. Select “saffiremicrcom520” file and click Open
- Click OK then Apply, OK again to get back to the Printer Properties window
- Click the “General” tab
- Click the “Preferences..” button
  1. Click the “Page Setup“ tab
  2. Within the “Preset” section, select “2.5.5 Boca (mcom) L180”
  3. Set the Orientation to Landscape 180°
  4. Click Apply
  5. Click the “Graphics” tab
    
    Verify “Dithering” is set to “None” then click Apply
- Click Ok

Setting the Chrome Default Printer

If the Microcom 520 is not set as the default printer in Chrome Browser, the printer will act like it is successfully printing your tickets, but nothing will print. This may happen if the last event your rental computer was at used a different printer than what you are setting up. To ensure this is set up correctly:

Close all instances of the Chrome browser.
Search for Chrome in Windows Taskbar. Open the multi-colored Chrome program icon, not the yellow Kiosk or Box Office shortcut.
Open Google Chrome using the regular browser not the Kiosk or Box Office shortcut we setup.
Go to the ticketing portal you want to test print from.
Login and hit Escape (if using a kiosk with no keyboard, tap 10 times in the upper left corner of the screen.
Click Test Print Button.
When Printer popup appears select for the browser to print from the Microcom 520 printer, Leave all other settings as they are.
Test Print a ticket.
If the ticket prints successfully, you can close this Chrome browser, and open the yellow desktop shortcut to access your kiosk or box office page. Run a test print again from this portal to ensure everything is working correctly.

Load Ticket Stock into the Microcom 520

Feed the stock through the back so that the perforated stub is the first thing to be printed on. The left edge of the ticket will be the last thing to go through the printer.
Slide the ticket stub under the green roll holder so that the ticket edges are being hugged by the guide.
*this is important to make sure that your tickets stay on-track*
Close the lid to the printer and press the round feed button on the top of the printer to prepare to print. Now press that feed button one more time to spit out a single blank ticket. This should calibrate the printer to the start of the next ticket without having to guess.

Uninstalling and Reinstalling the Printer Driver

During some troubleshooting sessions, you may be instructed to uninstall and reinstall the printer driver.

The latest driver should always be downloaded using the instructions above.
When you come to the step in the installation instructions when you are asked if you would like to install or remove printer drivers, select Remove printer drivers and click next. Follow the remaining instructions to complete the uninstallation process.
Before reinstalling a printer driver, you should also check to make sure there are no other duplicate printer instances. To do this, open Settings > Bluetooth and Devices > Printers and Scanners, and remove all duplicate printer instances before proceeding with reinstallation.
Once complete (the system may require a reboot to complete the uninstallation), begin the steps above again and when prompted select Install printer drivers. Proceed through the above instructions as usual.