Managing Users

IN THIS ARTICLE

Users Dashboard
Users at a Glance
Add a Spark Admin
Add a SaffireTix User
Add a Standard User
Import/Export SaffireTix Users
Deactivate/Reactivate a User Reset a Password

Managing any type of user is handled within a single popup window. You can control whether the user is an Admin, if they have SaffireTix access (on applicable sites), if they have Member access (on applicable sites) or if they're a customer with a stored account. 

  • Admins can have varying levels of Spark access.
  • SaffireTix users can be limited to specific selling or scanning locations and prohibited from Spark access entirely. These users can be added individually or through a mass import.
  • Your customers (standard users) can only access their personal order history and tickets.

Users Dashboard

Spark location: Tools > Users

The Users dashboard is where you will go to edit all users includeing Spark admins as well as Box Office and SaffireTix app users. By default, the Users dashboard shows only Admin type users. To see SaffireTix users or all users (this will include site visitors who have made a purchase or filled out a form), you can use the dropdown at the top.

Users At a Glance

When looking at the users dashboard, you can see a high level view of user info.

  1. Full name
  2. Email
  3. Account creation date
  4. Last successful login
  5. Access overview
  6. User search (searches name and email)
  7. SaffireTix login PIN - If the user has SaffireTix app access, the SaffireTix text will be a blue link. Hovering over the link will display the users app login PIN. For further app login info, visit the SaffireTix App User Guide

Add a Spark Admin

Add User

Click the ADD USER button near the top of the page to open the following window:

Select Admin at the top of the window. First Name, Last Name, Email address, and Password are required fields. Email signup is optional - this will add the user to your email list.

Use 12321 as the password for ALL new users... the system will require the user to change the password the first time they access Spark or Box Office.

Clicking Save & Continue moves you to the Access tab.

Account Info tab

This tab stores optional information. The data is accessible only within the Users panel.

Access tab

This tab allows you to designate the user as an admin and/or a member (if this functionality is part of your site), and you can allow SaffireTix access. At least one site section must be selected. For adding new employees, select the appropriate access to admin settings.

  • This Person is a Member - This only appears on sites with Member tools installed. Click here for details.
  • This Person is an Admin - check this box to allow the user to access Spark. Once checked, the screen will refresh and you'll be able to select the access rights.
  • Admin Access Rights - check the boxes for the sections of Spark this user needs to be able to access. Once checked, additional access levels may populate. At least one section is required to ensure the admin has access to something within Spark.
  • Device Access Rights - check this box to give the user login access to a SaffireTix™ device (this may not be enabled on your site). Once checked, the screen will refresh and you'll be able to choose whether the user can cancel and/or comp orders.

Be careful about who you give Users access to! Once a user is permitted to access Users management, they are able to add additional access rights to their own or other user accounts.

Click Save & Close.

Add a SaffireTix User

This only applies to sites utilizing SaffireTix.

Add User

Select SaffireTix at the top of the box. First Name, Last Name, Email address, and Password are required fields. Email signup is optional - this will add the user to your email list.

NOTES

  • You can make a generic account like "Ticket Scanner" and all of the employees and volunteers that will be scanning at your gates can be logged in as the same user. As long as you have your different locations set up, your reporting will provide that extra layer of data.
  • However, if you want your ticket sellers to have individual logins to the app, you'll need to set up unique accounts for each user.

Account Info and Access tabs

These are not used for SaffireTix users and are automatically bypassed.


SaffireTix tab

For faster logins to the app you can add a Device Login Pin Code. This is optional.

It is essential to select the location(s) appropriate for the user. Any number of locations can be selected, but without at least one chosen, the user won't be able to use the app.

If the user needs to be able cancel orders or comp orders, step back to the Access tab and choose the appropriate Device Access Rights.

Add a Standard User

This user type represents one of your customers. They can store their purchase history and tickets. Customers have the option of creating a user account after completing an ecommerce transaction.

Import/Export SaffireTix Users

This only applies to sites utilizing SaffireTix.

These features are available from the More button near the top of the dashboard.

Click here for step-by-step instructions

Deactivate/Reactivate a User

If you need to remove Spark or SaffireTix access from a user, you can do this by Deactivating the user. Hover over the User name and select Deactivate.


Once deactivated, it is possible to delete or reactivate a user. This can be helpful for updating site access for seasonal employees. To activate or delete a user, use the dropdown box near the top to select Inactive users.

Hover over the users name and select Activate or Delete.

Reset a Password

If you are experiencing issues logging into Spark or web box office/kiosk, you may need to reset your user password. There are two ways to do this through Spark.

  1. Search for the name of the user who needs to change their password.
  2. Hover over their name and select EDIT.
  3. Under the General tab next to the password fields select Send Password Reset Link.

  4. This will send a reset link to the email associated with that user.

SaffireTix users are often set up with a placeholder email address for their login credentials rather than a real email address. If a users login email is not a real email address they will not be able to receive the password reset email and their password will need to be reset manually (see below).

Manual Password Reset

  1. Search for the name of the user who needs to change their password.
  2. Hover over their name and select EDIT.
  3. Under the General tab enter a temporary password in the Password and Confirm Password fields
  4. Have the user attempt login again.

  5. When they log in with their temporary password for the first time, they will be prompted to create a new password.