Kiosk Setup in Spark

The first step in setting up your kiosks in Spark is to contact your ticketing account manager or a Saffire team member to enable kiosk mode on your ticketing account. Once that is done, follow these steps to get your kiosks ready to sell. Be sure to add kiosk kits to your equipment order.

Add Locations for Kiosks

Kiosks operate as a selling location in the same way a gate is set up. To add a location for your kiosk, log in to Spark and navigate to Commerce > SaffireTix > Locations.

Select Add SaffireTix Location and create a new location for your kiosk. You can choose to set up one location for multiple kiosks, or one location for each kiosk (South Gate Kiosk, North Gate Kiosk, etc).

Setting up a Location Group for your kiosks provides an easier way to manage rules for more than one kiosk. For more information, visit the Locations and Location Groups page.

Enable Kiosk Locations on Products

Once locations have been set up for your kiosks, those location groups must be enabled as a selling location on your products. Add kiosk locations to each product by navigating to commerce > products. For each product you wish to enable at kiosks, hover over the product and select edit, open the sales tab, and make sure box office is enabled.

Next, ensure that prices exist for box office selling, and that and box office sellable dates are set up.

Under Sellable Locations, make sure that the kiosk location is selected.

Specific order limits may be set for kiosks here if you would like (the default limit is 100).

You can also turn off certain price types that you would like to not be available for self-service, such as military discount or any other type that you would like to be sold by an attendant. To do this, go to the price type, choose advanced settings, and uncheck kiosk in sellable locations.

Add Users for Kiosks

Kiosk selling locations utilize a user account just like other box office locations. You can choose how your set up users for your kiosks according to your preference. Some clients use one user across all of their kiosks, while some set up a user for each physical kiosk. This will impact how your sales reports display, so be sure to discuss locations setups with your ticketing account manager if you have questions about how you can best set this up according to your needs.

To set up kiosk users, navigate to Tools > Users and select Add User. Once the user is set up, open the SaffireTix tab on that user and make sure the kiosk locations are enabled.

Logging in to Kiosk Device

Once kiosks are on site at your event, you will need to prepare each kiosk for selling. Kiosks are an extension of the SaffireTix box office software you may already be familiar with. To access kiosk mode, go to www.your_url/kiosk. Use the touchscreen controls to sign in with the kiosk user credentials you created in the previous steps.

Accessing Admin Mode

Once you are in kiosk mode you the computer screen will be ready for self-service ticket sales. To access admin settings on an active kiosk computer you will need to open our secret admin screen by tapping 10 times in the upper left corner of the kiosk screen (or press esc if a keyboard is plugged in).

This admin page allows you to:

• See recent sales made at this location
• Log out of the current user account
• Change the current location
• Change the printer template
• Print a test ticket
• Enter maintenance mode (this disables the kiosk for ticket sales in the case of technical issues)

To exit the admin screen, press Back or esc.

Enabling Portrait Mode

Kiosks default to landscape display mode but can also be set to portrait mode. To enter portrait mode, access Windows Display Settings and set the display orientation to Portrait.

Cart Timeout Settings

Kiosks have an automatic timeout function that kicks in after 120 seconds of inactivity (users will be shown a 10 second countdown that allows them to prevent cart clearing). To change the amount of time before timeout contact your Ticketing Account Manager.