Kiosk Setup

SaffireTix self-service kiosks are shipped to your event as a Kiosk Kit, containing (almost) everything you need. Your credit card reader and ticket stock will be received separately, as they vary from event to event depending on the payment gateway in use.

Components

Kiosk Kits consist of five key components

1. Computer

   

2. Monitor

   

3. Lemur X printer with ticket catch (Ticket stock shipped separately)

   

4. Kiosk hub - Provided to make your setup simple and quick.  Cables are color coded:
   • White -> Computer
   • Blue -> Monitor
   • Green -> Printer

   • Yellow -> Card reader

     

5. Credit card reader - Your card ready will vary depending on your payment processor and and shipped separately from Kiosk Kits. Credit card reader options are

   1. Dynaflex - Offers swipe, chip, and tap to pay options.

      

   2. Augusta - Offers swipe and chip options.

      

   3. Magtek - Processes swipe payments.

      

Step-by-Step Setup

1. Open the Kiosk Kit and check the "Parts List" on provided insert. Note that your credit card reader and ticket stock will arrive separately as they vary between events. Please check at this time for damaged equipment and contact your ticketing account manager to ensure replacement equipment is sent.
2. Hook up the computer, monitor, and printer to the power cube and plug the cube in.  

3. Plug the white marked cable of the hub kit into the white computer port.

   

4. Plug the blue cable of the hub into the blue touch screen monitor port.

   

5. Plug the green cable of the hub into the printer port. 

   

6. Plug the yellow cable of the hub into the yellow credit card reader port. If using Magtek or Augusta card readers, use provided USB adapter to connect the card reader with the yellow cable.

   

   
   

   

7. Power up your kiosk computer and log in to Windows using the password “12321”.  
8. Load your ticket stock into the printer. The 'tear stub' end of the ticket feeds into the printer, with the 'SaffireTix' logo on the side farther from the feed mechanism.

9. Double-click the orange Kiosk web browser icon to open the SaffireTix box office app. Sign in using your Spark credentials and enter the end date of your event. This PC will save your event’s credentials until that date and then reset so you do not have to repeat this whole process again until that date. 

   

10. Perform system tests:
    1. Ensure all the products are visible that should be. If some products are not showing, check the products configuration in Spark. You may need to adjust the Box Office sellable dates or locations.
    2. Run a test credit card transaction to test payment and printer are successful.
    3. Tap on the screen 10 times on the top left corner to access kiosk settings to change the template, location, or to logout.

Deployment

After successfully testing each kiosk, install the components into the determined housing. This may require tools. Discuss mounting options with your Ticketing Account Manager.

Troubleshooting

• Products are not visible in kiosk menu.
  • Box office sellable dates may be incorrect in Spark. Check this under the Sales tab of each product.
• Ticket printed but cut off or off center.
  • The ticket stock may be in backwards. Try inserting the stock the opposite way.  
• Ink looks faded.
  • The print head may need to be firmly pressed down until it clunks.
• Printer doesn't print at all.
  • The printer driver may not be installed.