Magensa / Dynaflex II PED - for Box Office & Kiosks
IN THIS ARTICLE
The MagTek Dynaflex II PED (Pin Entry Device) is used with box office and kiosk installations utilizing the Magensa payment gateway.
Setup
The 'MagTek MagneFlex Powder' utility program must be installed on each computer which will be connected to a Dynaflex II PED. Without this installation, the Saffire interface will not detect the hardware which is installed.
- Open a chrome browser and go to https://www.saffire.com/magtek-powder
- This will automatically download the powder files in a zip folder
- Move the file called "MagTek Powder Middleware" out of the zip folder and on to the local computer
- Alternatively, you can put this on a thumb drive to easily install across all machines
- Double click on the "MagTek Powder Middleware" and follow the prompts to install the software and start the service. This service will automatically launch each time the computer is turned on.
- Physically connect the MagTek Dynaflex II PED device to the computer
- Launch box office or kiosk with the Magensa flag
BXO/Kiosk usage requires configuring a Windows utility to disable the signature requirement.
- Download the Windows utility from https://www.saffire.com/magtek-utility
- Extract the downloaded file
- Navigate to this subfolder: “DynaFlex Utility”
- Click “DynaFlexUtility.exe”
- Connect to the device (after plugging it in)
- Select the plugged in reader next to the “Device” label and click the connect button (plug icon with green +)
- Navigate to Settings > Transaction
- change the “Signature Capture Control” setting to “Host-Driven”
- click “Set”.
At this point the device will effectively disable the signature requirement.
TESTING URLs: Can be used prior to selecting Magensa as the active payment gateway. This setup is managed by Saffire.
- Boxoffice: https://{domain}/boxoffice/order?opp=magensa
- Kiosk: https://{domain}/kiosk/order?opp=magensa
- After logging in and selecting your location you will need to select the device from the drop down menu.
- If there is no serial number at the end of the Dynaflex listing in the drop down, there is a problem and you need to restart the computer
Troubleshooting
Can't connect to the reader
- try unplugging the device, then plugging back in.
- If that doesn’t work, try restarting the Magtek Powder Middleware
Tampered Messages
Condensation can cause the device to show it has been “tampered” with. This will sometimes go away after unplugging and plugging it back in - or trying the devices after letting it sit for some time.
Overnight, devices should be covered or brought inside.
Devices staying in a “tampered” state need to be returned to Saffire for resetting. To do this we need to reach out to Magtek (support@magtek.com) and get an RMA.
- Typically all LEDs will flash - yet sometimes the screen will show a 'tampered' error.