Card Reader - Dynaflex II PED User Guide

The MagTek Dynaflex II PED (Pin Entry Device) is used with box office and kiosk installations utilizing the Magensa payment gateway. It offers Tap-to-Pay, chip, and swipe transactions and supports mobile wallet via Apple Pay and Google Pay.

Unboxing and Plugging In

1. Unbox the Dynaflex II PED and ensure that all components are included:
   1. Dynaflex PED device
   2. USB-A - USB-C cable
2. Plug the device into your laptop or Mini PC using the USB cable provided.
3. The device screen will turn on and display "Welcome" and then turn back off as it goes into sleep mode. This is expected behavior.

Utility Installation

The 'MagTek MagneFlex Powder' utility program must be installed on each computer which will be connected to a Dynaflex II PED. Without this installation, the Saffire interface will not detect the hardware which is installed.

1. Open a chrome browser and go to https://www.saffire.com/magtek-powder

2. Download the utility by clicking the Download icon at the top left of the screen

   

3. Open a Windows File Manager window, and navigate to your Downloads folder. You should see a zipped file called MagTek Powder Middleware.
4. Right click the file (tap and hold on a touch screen) and select Extract All.
5. If desired, you can put the extracted MagTek Powder Middleware folder on a thumb drive to easily install across multiple machines. This will save you the step of downloading and extracting the utility multiple times.
6. Open the MagTek Powder Middleware folder and double click the MagTek Powder Middleware file to install the utility.
7. If you see a blue window that indicates "Windows protected your PC" you can click More Info and select Run Anyway.
8. Follow the prompts to install the software and start the service. This service will automatically launch each time the computer is turned on.
9. Physically connect the MagTek Dynaflex II PED device to the computer
10. Once these steps are completed, launch box office or kiosk in a Chrome browser. The Dynaflex PED or Dynaflex Go should now be available in the card reader dropdown.

BXO/Kiosk usage requires configuring a Windows utility to disable the signature requirement.

1. Download and extract the Windows utility from https://www.saffire.com/magtek-utility following the same instructions above.
2. Navigate to this subfolder: “DynaFlex Utility”. The path will be Magtek Utility > Magtek Utility > Dynaflex Utility.

3. Double click “DynaFlexUtility.exe” (it will show as an application and have an icon that looks like the device).

   

4. Connect to the device (after plugging it in)
5. Select the plugged in reader next to the “Device” label and click the connect button (plug icon with green +)
6. Navigate to Settings > Transaction
7. change the “Signature Capture Control” setting to “Host-Driven”
8. click “Set”.

At this point the device will effectively disable the signature requirement.

Troubleshooting

Can't connect to the reader

• try unplugging the device, then plugging back in.
• If that doesn’t work, try restarting the Magtek Powder Middleware

Tampered Messages

Condensation can cause the device to show it has been “tampered” with. This will sometimes go away after unplugging and plugging it back in - or trying the devices after letting it sit for some time.

Overnight, devices should be covered or brought inside.

Devices staying in a “tampered” state need to be returned to Saffire for resetting. To do this we need to reach out to Magtek (support@magtek.com) and get an RMA.

• Typically all LEDs will flash - yet sometimes the screen will show a 'tampered' error.

PDF: Magtek Dynaflex II PED Manual