Ticket Templates: Default vs. Custom

Let's chat about Ticket Templates. "Out of the box", your site default ticket templates have a ton of great features that you can use without having to reach out to Saffire Support.

Full Page Template (Online)

Below you can see an example of a Standard Full Page Ticket Template, utilizing all of the tools you already have at your fingertips on the Product Editor:

• Advertiser Image
• Custom Advertiser Text
• Ticket Details - Everything from the Product Name, Price Type, Seat Details (only shows when using SaffireTix™ Reserved Product)

• Order Number

  With the Purchased by Date & Name (if collected)

• Your Organization Name, Address, and URL
• SPONSORED BY Section. This can hold up to four (4) unique Ticket Sponsors that is customizable for each product or you can set up Default Ticket Sponsors to show on all tickets.
• Be sure to set up Default Ticket Sponsors for your tickets, however you can still change them on an individual ticket if you're selling a 'special' ticket that maybe has different ticket sponsors!
  • This is a great way to bring in additional revenue! Reach out to your Event sponsors to inform them of the opportunity to get their names & logos on every individual's online tickets. The only place these sponsors won't show is if they are in a mobile wallet. (you can refer to the image of an Apple Wallet Ticket below) 

Now, we know that you may need something a little more tailored to suit your needs. We can create custom Ticket Templates that may utilize a different logo or address. Perhaps you want a custom graphic to display in a few different places on the ticket.

Fully customized templates are created by the Saffire team, so we've created this guide for you to know what is possible and what information you'll need to provide to us with your request.

Template Layout and Image Sizes

There are two main areas that can house images on your ticket template: the top area and bottom area. The top area can be fully customized right in the ticket face tab using the directions below. The bottom area will require the Saffire team to make changes. If you'd like to replace the default bottom content, please reach out to Saffire support and provide an image following the size guidelines below.

TOP IMAGE: 375x200px

BOTTOM IMAGE: 625x225px

If images are at this same size ratio, but larger, we can always size it down to fit that area, but these are what the final "safe" max sizes. Because of pixilation and HTML image-rendering, if you provide images at 2x that size, the final rendering on a printed ticket might look nicer.

So that would be:

TOP IMAGE: 750x400px saved as PNG

BOTTOM IMAGE: 1250x450px saved as a PNG.

How to Enlarge Ticket Image in Top Area - DIY

An image added to your ticket face using the built-in Advertiser Logo/Image option will only utilize the left half of the top area, while the right is reserved for advertiser text. To set an image up to fill the whole top area, use the following steps.

1. Go to Asset Library and add your image. The ideal image size is 750px wide X 400px high saved as PNG.
2. Open a new browser tab, and navigate to the product you are editing.
3. Back in your product, under the ticket template tab, you can scroll to the bottom to full page Template options.

4. Copy and paste this exact text into the Ticket Advertiser Text area: <img src="THE IMAGE URL GOES HERE" width="375" style="max-height:100%;" width="375"/>

   

5. In your asset library, click the three dot icon on the image and click Copy URL.

   

6. Back in the product tab, paste the image URL over the top of THE IMAGE URL GOES HERE, being sure to leave the quotation marks in place around the URL.

   

7. You should now be able to see the full image in the full page preview at the top of the page:

   

Full Page Template Text

Our Standard Online template is most likely the default used on your site. This template is packed with all the important details for your event.

The standard set-up of these tickets are as follows:

• Official Organization Name
• Product Name
• Product Date/Time
• *Seat Category - Price Type
• *Section, Row, Seat #
• Price
• Site URL
• Ticket Note (entered on the ticket face tab of the product editor)

*only applicable for SaffireTix™ Reserved

Customizations can be made to the order, relative size of each item, and items can be removed. There are also other items that can be added. If you are interested in a custom line, please contact Saffire support and we can let you know if that information is available in our platform.

Here are some common requests we receive:

Customize template logo

The logo showing on your template is pulled from a site-wide theme image. If you have a different logo you'd like to use we can create a custom template. This is often used to differentiate between events or venues.

Customize event address

The address on your ticket is pulled from the organization address set up in your site settings. If you have multiple venues or would like a different address to show we can do that with a custom template. For example, you may have one main venue, and second venue with a different address. You can have a custom template made for the second location that has the address hard-coded onto it without affecting other tickets for the main location.

Microcom / Boca Templates (Web Box Office/Kiosk)

Our Standard Microcom (or Boca) template is most likely the default used on your site. This template is packed with all the important details for your event.

The standard set-up of these tickets are as follows:

• Official Organization Name
• Product Name
• Product Date/Time
• *Seat Category - Price Type
• *Section, Row, Seat #
• Price
• Site URL
• Ticket Note (entered on the ticket face tab of the product editor)

*only applicable for SaffireTix™ Reserved

There are a few changes we can do to the Microcom/Boca Templates that can make a large impact on your venue if you'd like. 

The example below has the following changes:

• Removed Official Organization Name
• Added the Order # and a label to notify if the ticket was reprinted to the left side of the ticket
• Added a large REPRINT label to display under the QR Code and Order number on the right/perf tab of the ticket.

Apple Wallet (iPhone) Ticket

Apple Wallet (Apple Watch) Ticket

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