Star Hip Printer Troubleshooting

The wireless Hip Printer is ideal for quick sales. It instantly connects to your SaffireTix Mobile Device via Bluetooth technology and allows you to print a ticket or receipt quickly and easily, from anywhere! 

If you do not find the information you are looking for in this article, please use the orange "Help" button on the bottom right corner of the page to use our Chat, email us at support@saffire.com, or call 512-430-1123.

Device Not Printing Correctly/At All

• Try restarting the printer by pressing and holding the power button. (T-300 model flashes between the power/error lights for a few seconds before the printer turns on.)
• Make sure that the receipt paper is loaded into the printer correctly per the User Guide.
• Verify that the template is set to standard Microcom
• If the print is running off the edges of the paper, a setting may need to be adjusted by the Saffire Support team. Reach out to us via the orange Help button below.

Connectivity issues

• Toggle the Bluetooth button on the cellular device and make sure the Bluetooth option is enabled for the SaffireTix App.
• Check the Bluetooth settings of the device to make sure you are connected to the printer there before connecting through the SaffireTix app (Andoid only, not necessary on iPhones)
• When reconnecting the printer to the device, try to do so away from other printers so you know you are connecting to the right one.
• Reset the printer.