Clover Troubleshooting
IN THIS ARTICLE
Device is Slow/Lagging
Printer is Not Working
Not Connecting to Server
Disabling Ticket Printing
SaffireTix App Not Installed
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The Clover Flex/Clover Mini are the Clover Point of Sale devices to be used with the SaffireTix mobile app for selling on the go. It offers Tap-to-Pay, chip, and swipe transactions and supports mobile wallets via Apple Pay and Google Pay. Clover devices offer an optional internal receipt printer but will not connect to external printers.
If you do not find the information you are looking for in this article, please use the orange "Help" button on the bottom right corner of the page to use our Chat, email us at support@saffire.com, or call 512-430-1123.
Device Is Lagging/Slow
If the Clover device seems to be lagging and working slowly, try the following:
- Restart the device
- If the device is still slow/ or lagging after restarting, exit the SaffireTix app and go to the Help App on the Clover. From there, select Diagnostics. At the top of the screen, you will be able to see if the device is connected to Wi-Fi and the server.
Printer Not Working
If the Clover printers are not working and/or receiving error messages, check for the following:
- Make sure "Mobile Printing" is enabled in the Site Configuration in Spark.
Not Connecting to the Server
Here are some places you can check to troubleshoot:
- FOR CLOVER MINI- On the home screen, swipe down from the upper right-hand corner to reveal the settings icon. From there, select Network & Internet to make sure the internet is connected or to switch the Wi-Fi.
Disabling Ticket Printing on Clover Device
If you have pre-printed tickets and do not want to print from the device, only complete the transactions, check the following:
- Make sure "Mobile Printing" is disabled in the Site Configuration in Spark.
SaffireTix App Not Installed
The SaffireTix App will automatically install on your Clover device after you have enabled it on your Clover Portal. If the App is not installed, visit your Clover Portal, select My Apps and look for the SaffireTix App.
Once you have selected the SaffireTix App, restarting the Clover device should cause the app to download.