Dynaflex II Go Troubleshooting

Error Message in App

"No card reader connected, connect shuttle card reader"

This indicates that Magensa has not been enabled in the app settings. To enable, open the settings by tapping the gear at the bottom of the screen. Turn on the setting for "Magensa selling only", then continue with connection instructions above.

Tap-to-pay unresponsive or giving error "Sorry we couldn't complete the contactless read, please try the chip reader or mag-strip". This could also cause a white screen to display on the scanning device.

This indicates that Near-field-communications (NFC) is active on the device and will need to be turned off to allow tap-to-pay. This prevents interference between the scanner and card reader. To disable NFC, follow the instructions below.

Device Not Showing in Dropdown

If the device is not showing in the dropdown option for either the kiosk or the box office, please check that the Google Chrome settings are allowing the device to connect with your local network. Here are the steps on how to confirm these settings:

Please Read: If the GO is being used on a personal device, please make sure Windows is logged into an account that has administrative access to implement the setting changes to the device permanently.

Note: If you are in kiosk mode, you will need to exit kiosk mode and open a new Chrome browser to find the settings options to verify.

Step 1: Select the 'power dots' on the top right corner of the browser and select "Settings"

Step 2: Select "Privacy and Security" and "Site Settings"

Step 3: Select "Additional Permissions" under the "Permissions" section.

Step 4: Scroll down to the bottom of that section and select "Local Network Access"

Step 5: Change to "Ask" or "Sites can ask to connect to any device on your local network"

Once the steps are completed, refresh the box office browser or close Chrome and re-open the kiosk browser. The browser should then show the following pop-up to allow you to connect the device when plugged in.

If the device is still not showing in the drop-down, please check if powder is installed in the device, or it may need to be installed/reinstalled. Here is the link to the article: Dynaflex Powder Installation

Decoding Beeps and Blinks

Device beeps, blinks, then shuts down

Device has entered 'tamper mode' and will need to be replaced. Contact your ticketing account manager or get in touch with Saffire support through the orange Help box at the bottom right of your screen.

What do the beeps mean when I hold the power button?

The device will beep when you hold down the power button. Holding down the power button for 2 beeps will power off the device. Holding for 4 beeps will allow Bluetooth pairing.

Checking Battery Level

Holding for 6 beeps will display the battery level.

Disabling NFC

We are unable to allow access to the NFC setting when in Hexnode's kiosk mode and we are unable to force the NFC off through Hexnode, so to disable Near Field Communications (NFC), you will first need to exit the Hexnode kiosk mode running on the device.

Exiting Hexnode Kiosk Mode:

You will want to navigate to the home screen if this isn't your starting interface. This can be done by swiping up from the bottom of the screen and tapping the circle Home Button at the center of the bottom of the screen.
Tap on the home screen 5 times in quick succession.
Type in the current Hexnode password given to you by your Ticketing Account Manager. The default password is "T1xxxxxxxxxx" (T1 and10 x's) and hit "Exit".

Disabling NFC:

Navigate to the Settings app
Search for NFC
Tap either option in the search results and select "NFC"
Slide the "Use NFC" toggle to the Off (left) position

Turning Hexnode Kiosk Mode Back On:

Navigate to the Home screen
Swipe up to navigate to the Apps screen
Select the green Hexnode app
Tap the "Activate" verbiage under Kiosk mode!

PDF: Dynaflex II Go User Manual