Card Reader - Dynaflex II Go User Guide

Payment Gateway

To use the Dynaflex II Go, your site will need to be integrated with the Magensa payment gateway. Magensa is compatible with Fiserv, TSYS and World Pay processors. If you're not familiar those processors we can put you in touch with a representative. For more details regarding Magensa, please contact your Saffire Website or Ticketing Account Manager.

Unboxing and Plugging In

Unbox the Dynaflex II Go and ensure that all components are included:
1. Dynaflex II Go device
2. Short USB-C - USB-C cable (for connecting to mobile device)
3. Long USB-A - USB-C cable (for charging)
Plug the device in with one of the USB cables provided to ensure it has a full charge before your event. A tone should ring and light(s) should blink continuously at a constant rate.
Navigate to SaffireTix settings on your mobile selling device and ensure that the "Magensa Only" setting is turned ON. This will allow the app to connect to the card reader.
Connect the Dynaflex II Go with your mobile selling device via Bluetooth or USB-C cable. Information and instructions for both options are available below.
For use with laptop kits, follow the instructions for setting up the Dynaflex PED card reader here.

Connecting via Bluetooth

Connecting via Bluetooth provides a reliable connection for payment processing, but means the card reader will be running off of its own internal battery. Battery life on these card readers has been tested in the field up to 6 hours with no issues and may be good for much longer, however a battery backup or additional units to swap out may be a good precaution for long selling shifts in remote locations.

The Dynaflex II Go must be connected to the device via Bluetooth first before attempting to connect to Bluetooth in the SaffireTix app.

To connect via Bluetooth:

Turn on DynaFlex GO by holding the power button until 1 beep is heard.
Connect DynaFlex GO to your device Bluetooth by first holding the power button again for 4 audible beeps, then connecting to it via device settings in the android device. Pin for DF-GO's Bluetooth is six zeros. (000000)
Prepare a test transaction by adding a product to the app shopping cart.
Click Credit Card payment option.
Select "Connect to Reader"
Select the Bluetooth device with the serial number that matches the number on the back of the device. If you are not able to find the serial number, taking the device away from other card readers will narrow the options to only the device you have with you.
When successful, the app should display Connected To: Dynaflex II Go.
It is always a good idea to run a test transaction to ensure the payment gateway is functioning before you attempt to use the device for customers.

photo of chainway scanner with buttons labeled — Click to enlarge

Connecting via USB-C

When connected to your mobile selling device via USB-C, the card reader will be powered by the selling device battery. Connecting via USB-C offers a generally reliable connection, however USB ports can at times be finnicky. It is always a good idea to ensure sellers know how to follow the Bluetooth instructions above in case of the need to switch to the device's internal battery.

To connect via USB-C:

Using the included USB-C - USB-C cable, plug the device into a mobile scanner that is logged into the SaffireTix app. Solid or blinking green lights on the card reader indicate the device is connected.

Checking Battery Levels

The Dynaflex II Go device can have lights on yet still function improperly due to a low battery level right before it dies definitively. Holding the power/action button for 6 audible beeps will display the battery level of the device. (Power button functions from the device manual included below).

Image of instructions for checking battery levels

Using with Laptops and Box Office

The Dynaflex II Go can also be used with laptop kits for box office transactions. To set up this card reader for use with a laptop, follow the instructions for setting up the Dynaflex PED card reader here.

How to Complete a Transaction

When completing a transaction, the first choice should be to attempt tap-to-pay, followed by chip, then swipe. After a card is run, the device will sound a chime to indicate a successful or unsuccessful transaction, and the SaffireTix app will display a screen that shows the result details.

Tap-to-Pay: To run a tap to pay transaction, simply hold the card or mobile phone against the tap-to-pay icon in the center of the card reader.

Chip: To process a chip transaction, cardholders should insert their card with the chip facing into the device and upward as indicated on the device icon.

Swipe: To process a swipe to pay, swipe the card with the magnetic stripe facing into the device and held downwards. Swipe the card in either direction.

Troubleshooting

"No card reader connected, connect shuttle card reader"

This indicates that Magensa has not been enabled in the app settings. To enable, open the settings by tapping the gear at the bottom of the screen. Turn on the setting for "Magensa selling only", then continue with connection instructions above.

Device beeps, blinks, then shuts down

Device has entered 'tamper mode' and will need to be replaced. Contact your ticketing account manager or get in touch with Saffire support through the orange Help box at the bottom right of your screen.

What do the beeps mean when I hold the power button?

The device will beep when you hold down the power button. Holding down the power button for 2 beeps will power off the device. Holding for 4 beeps will allow Bluetooth pairing. Holding for 6 beeps will display the battery level.

Tap-to-pay error

Near-field-communications (NFC) need to be turned off on the scanning device to prevent interference betweenthe scanner and card reader. Contact your ticketing account manager or get in touch with Saffire support through the orange Help box at the bottom right of your screen.

PDF: Dynaflex II Go User Manual