Microcom 520 Printer User Guide

The Microcom 520 printer is a thermal printer ideal for ticket printing, and is the recommended printer for SaffireTix Laptop Kits. This guide will walk you through the basic setup and maintenance for daily use.

Photo of Microcom 520 printer


Unboxing and Plugging in the Printer

  1. Unbox your Microcom 520 printer, and ensure that all components are included:
    1. Printer unit
    2. Power cable
    3. USB-A - USB-B cable
  2. Position the printer on a stable, flat surface near your computer.
  3. Plug the power cable into the back of the printer and connect it to a power outlet.
  4. Press the power button on the front panel of the printer to turn it on. The power light should illuminate, indicating the printer is ready.

Connecting to a Computer

The Microcom 520 printer is connected to your computer via a USB cable, included in the printer kit box.

  1. Attach the USB cable to the corresponding port on the back of the printer and the other end to your computer.
  2. SaffireTix computers are shipped to you with all proper drivers pre-installed.
  3. If you're connecting a printer to your own computer, then you will need follow our Microcom 520 Printer Installation Guide.

Loading Ticket Stock

Microcom 520 printers are compatible with both rolls of printer paper and folded ticket stock. Disregard the roller feature of the printer when loading folded ticket stock.

To load ticket stock into the printer, follow these simple steps:

  1. Open the printer lid by squeezing the black tabs located on each side of the printer.

  2. Feed the ticket stock through the back so that the perforated stub is the first thing to be printed on. The left edge of the ticket will be the last thing to go through the printer.

  3. To ensure proper ticket alignment, slide the ticket stub under the roll holder so that the ticket edges are being hugged by the guide.

  4. Close the lid to the printer with the ticket barely protruding out of the front of the printer.

  5. Press the round feed button on the top of the printer to prepare to print. Now press that feed button one more time to spit out a single blank ticket. This should calibrate the printer to the start of the next ticket without having to guess.
  6. Running a test print of several tickets may be necessary to ensure the tickets are aligned properly for printing.

Image of ticket stock with feed direction indicated


Cleaning the Print Heads

Regular print head cleaning is essential for optimal print quality.

  1. Power off the printer and unplug it from the power source.
  2. Open the top panel to access the print head.
  3. Using a lint-free cloth or cotton swab dipped in isopropyl alcohol, gently clean the print head. Be sure to remove any buildup or debris from the thermal elements.
  4. Allow the print head to air dry for a few minutes before closing the printer and powering it back on.



PDF: Microcom 520 User Manual

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