7.9 Release Notes

As always, we encourage you to read the notes below and try out the new features for yourself. Please reach out via support@saffire.com if you have any questions!

Ticket Availability: Spark Setup - Ask us to enable for your site!

Location to set Site Default: Commerce > Commerce Settings

After asking us to enable this for your site, you will be able to set the site default for your tickets.

On Purchase:

As soon as your customer completes the transaction, they are directed to the Ticket Landing Page that displays all purchased ticket QR Codes. From this page, they can add to mobile wallet, print, share, and transfer (if enabled).

On Date:

The specific date will need to be set for each product. After completing the transaction, your customer will receive an email with receipt, but the landing page will not display the QR Codes. Additionally, your customers will not have the ability to add to a mobile wallet or transfer those codes until the specific date.


Commerce Setting page to set Default Ticket Availability

Location to set each product: Commerce > Products > Edit > Inventory & Codes tab

In some cases you may sell certain products that require a delayed delivery or even no delivery for Digital Tickets (mobile wallet, landing page, and print at home tickets). In these instances, we have built a tool that you can now customize the messaging to your customers and manage when these scannable codes are accessible for your customers.

NOTE: You MUST reach out to support@saffire.com when you set a delayed date if you wish for us to resend the Access Tickets email. Your customers tickets will be accessible on the Ticket Landing Page on the set date, however there isn't an automated transactional email to inform them.

On Purchase:

Customers will have access to their purchased tickets as soon as they complete payment and check out.

On Date:

Customers will not have access to their purchased tickets until the selected delivery date. On the date you choose, your customers will be able to add the tickets to their digital wallets, view the codes on the landing page, and print the tickets at home.

No Digital Delivery:

Tickets for this product will not be available digitally. This is used for cases that you wish to fulfill these tickets via mail or in person ONLY.

Ticket Availability: Customer View

This is how tickets will display on the Landing Page after your customers complete their transactions when they are set to On Date:

Customer View on Landing Page

This is how tickets will display on the Landing Page when they reach the page after the set date or if set to On Purchase:

This is how tickets will display on the Landing Page after your customers complete their transactions when they are set to No Digital Delivery:

Find My Order in Kiosk

Configuration Location: Commerce > SaffireTix > Locations > Add/Edit Location type = kiosk

When a customer arrives at your event and cannot access their order on their personal device for any reason, you can now have specific Kiosk Locations set to have Find My Order. This button will provide customers with a way to lookup their orders either with the last 4 digits of the purchasing credit card AND either the Order# or Email.

Enable Find My Order on Kiosk Location
Find My Order in Kiosk

Note: If you do not see this option in your Location Settings, please reach out to us at support@saffire.com to have the functionality turned on for your site.

Custom $0.00 Payment Type - Vet Tix

You can now assign a Custom Payment type to $0.00 orders. This will allow you to track your comps and donations for instances such as:

  • Vet Tix
  • Sponsors
  • Media
  • Trade
  • Donations
  • etc.
Edit Payment Type to Enable for $0 Orders

In Box Office, you will be able to create your full order and then select which custom payment type is to be used using the Other button and dropdown before clicking SUMBIT to complete the order.

Using Custom Payment Type on $0 Order in Box Office

Using this method with the Payment Type: Vet Tix will allow you to leverage our integration into the Vet Tix platform while not reporting tickets as being revenue in the Sales Report and Audits. This will no longer give you clear visibility of a Donation $ amount as the reporting will show $0.00.

Other Improvements

  • Search Bars
    • We have added Search bars to Price Types, Hold Types, & Seat Maps so that you can easily navigate these lists
  • New Virtual Keyboard(s) for Kiosk
    • When entering credentials on a kiosk, you will now see the new virtual keyboards to enter Email/Password, PIN, Email/Card Last 4, or Order ID/Card Last 4. These two keyboards will prioritize the characters needed to input the correct information in the easiest way possible.
  • New Fee Report Export:
    • When you're on the Purchases Report, you can now export the fees to see all of the associated information related to the filters you have set. This new report will be an xlsx file with:
      • Date/Time
      • Order ID
      • Type
      • Status
      • Name
      • Season Ticket Product
      • Package Product
      • Product
      • Price Type
      • Price Category
      • Section
      • Row
      • Seat
      • Amount
      • Included in Product Price
  • Audit Report Export Improvement
    • We've removed the hierarchy totals from the export so that the column totals can be calculated in Excel without having duplication of 'nested' totals.
  • Discount Limit
    • When creating a Discount Off Products, you can now set the Maximum Units per Product that can be discounted. This isn't per discount, but rather TOTALS that are allocated to receive a set discount.

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