After an invoice has been paid for, it is converted to an order and some of it’s original invoice information is present in the export (like when it was created, who created it, etc.)
Invoices will not have ticket codes in the export until they've been paid for and are converted to 'orders'
Admins can batch send payment reminders to customers
The template for this is editable when the admin sends it
Admins can manage the due date of an invoice
Admins can batch print invoice receipts
The action menu for orders/invoices is now vertical
Spark > Sales Report
This is integrated into our existing Sales report as new views
These views are only present if invoicing is enabled
Admins can view how much potential revenue is tied to invoices.
These reports can be broken down at both the transactional and product level
Once an invoice is paid for or cancelled it is removed from the invoice reports and the data shows with normal orders
Spark > Inventory Report
Admins can view how much inventory is tied to invoices
Spark > Transaction Fees
Admins can mark that a credit card fee is added in all channels when an invoice is paid for
Since credit card fees aren’t applied when an invoice is created, we need this to allow our customers to recoup the credit card fee when a invoice is paid. This fee (if the option is enabled) is applied in both the online and box office channel when paying for an invoice.
Spark > Locations
Invoicing can be enabled to work at specific web box office location(s)
When enabled at a box office location, the seller can both process an invoice payment and invoice cancellation (if provided the appropriate user level rights)
Web Box Office
At locations where invoicing is enabled a seller can process payments on invoices via all enabled payment types other than invoice
Public Site
Customers can pay for invoices online via our existing shopping cart. There is a direct hyperlink to the cart from the invoice receipt that is emailed out when the invoice is created
Ticket Transfers
General Notes
Tickets can only be transferred once
During a transfer the originally purchased code is deactivated and only the new “transferred” code is active
Ticket transfer’s cannot be undone
The original purchaser doesn’t have access to transferred tickets
Spark > Global Price Types
Admins can mark price types as being transferable
Spark > Product Editor
Admins can override the global price type transferable setting
Spark > Purchase Report
Admins can export transfer information (name, email and date transferred)
We’ve added support for searching for orders by last four on card, transferee name and email
Public Site > New Get Tickets Landing Page
This is a new landing page for all customer ticket “management”
The order receipt’s Get Tickets button now navigates here
If the order has a transferable ticket, we provide the option for the customer to transfer those applicable tickets
If a ticket on the order has been transferred we still show the ticket to the original purchaser, but don’t allow them to download or transfer it again
Transfer Process
Customers on the receiving end of the transfer are sent an email with a link to the ticket(s) PDF
Box Office
We’ve added support for searching for orders by last four on card, transferee name, email and billing/delivery phone
Search
New UI
We no longer have custom print as that’s been replaced by the mechanics of this new UI
Transferred tickets are specifically called out with the transferee information
By default we don’t pre-select transferred tickets to be printed
Mobile
We’ve added support for searching for orders by last four on card, transferee name, email and billing/delivery phone
Transferred tickets are specifically called out with the transferee information
Success/Denied Scan Screens
Added ticket transfer information (if applicable to code)
Purchase Report
Orders are searchable by billing/delivery phone number
Sales Reports
Added support if you don’t have SaffireTix enabled (reporting for commerce products)
Simplified the label shown in the view selector to account for sales/invoicing views
In the user filter group we now filter out users who have not had any sales
Inventory Report
Added SaffireCommerce inventory
Relabeled views to callout the two that are reserved seating specific
Added “invoiced” data to the 'by product' and 'by status' views, which will allow you to see how much inventory is locked up with invoices
Manage Seats
Added the ability to remove seats from selling (ie. kills)
Limited number of actions in this tool 10 actions per 24 hours per event. Be sure to make changes in bulk whenever possible. (ask us if you don't understand)
This is the preferred method of blocking seats from selling pre-event versus using holds (removes from your inventory)
Payment Types
All supported payment types are now shown
Invoice can now be enabled per location and can be disabled if the site won’t use it
Check is now an option!
When check is selected as a payment type we require a check number be entered
Ticket Templates
We no longer add redemption dates to tickets if the ticket doesn’t have a date assigned
Mobile
Added support for EMV via Card Connect VP3300 Bluetooth card/chip readers
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