Active payment types can be enabled per web box office location
All active payment types are available in the manage seats tool
Sales Report Revamp
Completely New Look and Feel!
Added multi-select filters so you can mix and match the specific data you want to see
Selected filters are stored in the URL, so you can bookmark popular reports that you want to come back to on a regular basis
Standardized filters across reports so all Transaction Reports have the same data being reported as each other, all Product Reports have the same data as each other, etc.
Converted the user, location and date reports to show transaction level data
Added payment type summaries to all reports (except payment type report)
Sales report now defaults to today
Added time selectors even when the date filters span multiple days
Allow you to not have to select an end date
Improved performance, so it’s more stable when viewing longer time periods
Manage Seats
You can now place holds on seats regardless of their online/box office status
Added validation, blocking negative value orders
If a transaction is $0 then we only provide the COMP payment option
Partial Refund Tool
Simplified the process for non-card transactions
Order Cancellation Email
Added a quick link to assign a cancellation to the original seller
Added the ability to add a note to the customer if you are emailing a confirmation to them
Updated the text in the email to remove “refund” wording
Order Cancellation emails are now an option for orders that originated from the manage seats tool IF an email was provided AND during the cancellation process the admin checked to send an email.
Pre-Prints impact on reports
All active/inactive pre-prints show as sales on the sales repots
All deleted pre-prints show as credits on the sale reports
Pre-prints are now included in the cashier reports
Social Distancing Tools – Our Tix team will provide training on these tools.
You can now manage social distancing rules within spark per seat map
You can assign specific social distancing rules to reserved products within the product editor
Checkout Updates
Added a single line text box to serve as a custom field during the purchase process
We can enable this field on the backend, name it and mark if its required
The data for this field will show in the purchase report export
Improved validation messaging during order placement.
For failed orders, the error message is friendlier and the message from the server stands out more.
We’ve also added a “type” label with a value of G (gateway) or S (server) which will tell a support person if the error is from the payment gateway or our server, which will help us troubleshoot and failed orders.
Web Box Office
Added validation, blocking negative value orders
Improved validation messaging during order placement.
Design enhancements to streamline the look of the Web Box Office
Moved notes to the Edit Additional Details modal
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