SaffireTix App - User Guide

Download SaffireTix

  • Go to the App Store on your Apple Device or search by pulling down from the middle of the screen
  • Search for "SaffireTix"
  • Download the app

Log In

  • Select your login mode (Email & Password or PIN)
  • If you've selected PIN:
  • If you've selected Email
    • Enter your Event's URL:
    • Enter the email address of the User that is setup to scan or sell tickets - i.e., PW: 1234
    • Click the "SIGN IN"

HINT: If you don't want to type in the url or if you are signing into multiple devices, you can use the camera icon to scan a QR code of the site URL. You can find this on Spark by going to COMMERCE > SAFFIRETIX > SITE QR CODE

Select a Location

  • After logging in, you will be shown the "Choose Location" screen.
  • Select the location where you will be scanning or selling tickets.
  • You will see an icon notating if a location is designated as an Entry or Exit location on this list.
    • If you are using the SaffireTix app for capacity tracking, verify your Locations are setup correctly in Spark.
    • NOTE: Exit locations are designed to scan all tickets, therefore ignoring redemption rules set up on your individual products.

Scan a Ticket

  • The camera icon at the bottom of the app puts you into "Scan Mode".
  • Click on "Tap to Scan" to begin scanning a ticket.
  • Hold the QR code approx. a 1ft away from the camera.
  • There is a Quick Scan setting on the top right of the scan screen, this feature will allow the camera to remain open for as long as there are Successful scans. If a ticket is denied, then the scanner will have to manually click 'NEW SCAN' in order to proceed.
  • The app will show a green Success screen when the ticket has been approved.

Denied Alert

  • After scanning a ticket, the app will make a loud noise (if the sound is on) and show a red Denied screen if the ticket is not valid.
  • The fail reason will show in the Denied screen.
  • A Denied alert can mean several things, be sure to read the reason:
    • The ticket is not valid for that particular event
    • The ticket is not valid for that particular day
    • The ticket has already been redeemed at a specific location and time
  • If the camera cannot read the QR code, you may also manually enter the letters listed underneath the code in the white bar above the camera that is labeled "Enter Code Manually"

Check the Scan History for a Denied Scan

  • After a Denied alert, you can check the Scan History to determine if the ticket has already been used.
  • To see a Scan History, select the arrow button (see below) at the bottom of the app and you will be shown the history screen.
  • Select the latest Denied scan in Red to see that Ticket's history

  • In the example below, you can see the date and time where it was successfully redeemed. You can tell that the person scanning scanned it twice since it was only minutes apart from the original date/time redeemed.

Settings Screen

  • Access the settings screen by touching the Settings widget in the lower right corner (see below).

  • The Settings screen is where you go to select a new Location, turn on the flash on the Apple device's camera, look up an order, or log out.
  • You MUST log out and log in with your email address if you switch devices.
  • If you take the scanner to a new location, click on the Current Location and you can select your new Location from the list available.

Sales Mode

  • Touch the $ widget at the bottom of the app to begin Sales Mode if you're selling tickets.
  • Use the + and - signs to add quantities of each ticket being purchased.
  • For credit card payment, select Credit Card (bottom right button), and slide the card through the credit card reader on the apple device to make the payment.
  • The app will show a green Success screen when the credit card has been approved.
  • For cash payment, select the Cash Change or Cash Exact button, enter the amount of cash received, and the app will calculate the change due.
  • Click OK to record the payment. The change due will be repeated on the green Success screen.

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