App - Full User Guide

We're confident you'll find the SaffireTix app easy to use for scanning and/or selling - in fact, you'll likely have it mastered in almost no time at all. It can run on both iPhones and iPads, so you can choose whichever device best meets your needs.

• If you're using a device provided by Saffire, you will find SaffireTix already installed. Pull down from the middle of the screen to find the app with the white & blue flame.
• If you wish to load the app on your own device, visit the Apple App Store and search for 'SaffireTix'. There's no charge for downloading the app.

Logging In

Select your preferred login mode.

If you choose PIN:

1. Enter your Event's URL: www.YourEventUrl.com
2. Enter your unique PIN
3. Click "Continue"

If you choose Email & Password:

1. Enter your Event's URL: www.youreventurl.com

2. Enter the email address & password of the User who is setup to scan or sell tickets - example: 

   Email address: tickets@youreventurl.com

   Password: 1234

3. Click "Continue"

Select Location

• After logging in, you will be shown the "Select Location" screen.
• Choose the location where you will be scanning or selling tickets.
• You will see an icon which indicates if a location is an Entry or Exit location.
  • If you are using the SaffireTix app for capacity tracking, verify your Locations are setup correctly in Spark.
  • NOTE: Exit locations are designed to scan all tickets, therefore ignoring redemption rules set up on your individual products.

Scan Mode

The camera icon in the bottom left corner of the app switches the app into "Scan Mode".

• Click on "Scan Ticket" to begin scanning a ticket.
• Hold the QR code approximately one foot away from the camera.
• If 'Quick Scan' is activated (located in the app Settings), the camera will stay on as long as there are Successful scans. If a ticket is denied, then the user will have to manually click 'NEW SCAN' in order to proceed.

Success screen

Upon scanning a ticket, the app will display a green Success banner when the QR code is accepted. The device will also make a DING if the sound on your device is set loud enough to be heard.

Denied Screen

If the app scan displays a red Denied banner, this means the QR code is not valid. The reason for the code failure will be displayed on the screen, and the device will make a BUZZ as long as the sound on your device is set loud enough to be heard.

A Denied alert can mean several things, so be sure to read the description. Here a few examples:

• Fully redeemed code
• Code not found
• Code cannot be scanned at this location
• Not redeemable until code start date

You can click the Code History button to view the entire scan history of that specific code. This is often helpful with codes which are set to allow for more than one scan. You'll be able to see if the ticket has utilized its maximum number of redemptions (when set for multiple scans). or if the code was recently redeemed (an accidental double-scan).

Order Lookup

Occasionally a customer who arrives at the gate will be unable to locate their tickets. Take a moment to ease their mind, then click the magnifying glass icon to use the Order Lookup tool.

Just ask the customer for a unique identifier such as their first and last name, email, last four digits of their credit card number, or even the order number if they have it available. The more unique you make the search, the easier it is to find a specific order.

The search results will display all orders which match your request. The more unique you make the search, the easier it is to find a specific order.

Doublecheck with the customer to make sure the name & email is correct, then click the order to see the tickets...

Select each of the tickets which need to be redeemed. Be sure to check the names & dates on each product to ensure you're redeeming the correct tickets! The customer may have tickets for multiple dates or times. Once redeemed the ticket will turn green.

Scan History

• After a Denied alert, you can check the Scan History to determine if the ticket has already been used. It's not unusual to see tickets scanned twice in succession - especially when 'Quick Scan' is activated.

• To View the Scan History, click the icon which looks like an arrow circling counter clockwise:

  

• Under the 'Scan History' tab, select the latest Denied scan in Red to see that Ticket's history
• In the example below, you can see the date and time where it was successfully redeemed. You can politely inform the customer that the ticket was previously redeemed at a specific Date/Time/Location... which may have been seconds earlier at the same location.

Sales Mode

• Choose the dollar sign to open Sales Mode if you're selling tickets.

  

• Use the + and - signs to add quantities of each ticket being purchased.
• For credit card payment, select Credit Card (bottom right button), and slide or insert the card through the credit card reader on the device to complete the payment.
• The app will show a green Success screen when the credit card has been approved.
• For cash payment, use the Exact button if no change is necessary. Or use the Change button, enter the amount of cash received, then the app will calculate the change due.
• Click OK to record the payment. The change due will be repeated on the green Success screen.

Sales History

To View the Sales History, click the icon which looks like an arrow circling counter clockwise.

Under the 'Sales History' tab you'll see a list of recent mobile sales.

If your user account has permission to cancel an order, 'Cancel Selected' will appear at the bottom of the screen. Otherwise, this screen only allows users to view the order.

Settings

• Access the settings screen by choosing the Gear icon in the bottom right corner.

  

• The Settings screen shows the signal & sync status, and provides several options:
  • you can change the Location
  • connect to a printer
  • change the device mode (if allowed in the Spark location settings)
  • activate/deactivate Quick Scan
  • activate the camera flash and/or front camera
  • switch between online or offline mode
  • check the device info
  • reset the device
  • log out
• If you need to switch devices and you're logged in with a user-specific PIN or email, you MUST log out of the current device before accessing another device. If the PIN is shared among all scanners at your location, it's not necessary to log out before handing off the device to someone else.
• If you take the scanner to a new location, click on the Current Location and you can select your new Location from the list available.

Test Tickets

You can print QR codes from within Spark which allow you to test both the Success and Denied screens in Scan Mode. You'll find them under Commerce > Products > More