Reports - Code lookup

The SaffireTix Code Lookup tool allows you to find the status and full scan history of any ticket by looking up the QR code that has been created in Spark. This allows you to check the redemption history including if the ticket has already been fully redeemed.

You can find this page under Commerce> Reports > Code Lookup.

Once you know the QR Code, you can look it up in the search box.  If the QR code has been created in the system, it will display that QR code's entire history; the product status, redemption rules, and each time that code has been scanned with the result of the scan.