Reports - Redemptions

This allows you to view all of your ticket redemption in real time. This report looks very similar to the Sales Report, but only shows redemptions based on what has been purchased.

You can find the Redemption Report in Spark under Commerce> Reports> Redemptions

Codes Redeemed vs Total Redemptions

Codes Redeemed refers to the actual ticket that's been used. In many instances the number of codes redeemed and total redemptions will match, however, there are a few scenarios in which they may vary.

Total Redemptions is the total of scans that actually occurred. For example, if a single ticket is sold as a Family admission product, it may have 4 redemptions associated with that code. Therefore, Codes Redeemed would show 1 while your Total Redemptions may show 4.  In *some instances, Total Redemptions may reflect attendance numbers. This is also true for a "static code," a code that is used as a counter for Free admission for Kids under 5, special deal days, etc, these codes will show one (1) under Codes Redeemed and something drastically different under Total Redemptions.

*if a ticket is admission for one (1) at the gates and has additional scan rules/locations (such as a VIP Gate or Carnival location) then this number isn't the best way to determine your Attendance.

Sorting Options

Just like the Sales Report, the Redemption Report allows you to choose the date range and allows you to sort by Product, Location (State, City, Zip Code), Date, User, and Location by Product. You're also able to Print, Export, and Email this report.

Below is an example if you sort your Redemption Report " By Product". You can click on the + icon next to the product in order to see additional information. From this snapshot, we can see that there was 1 ticket for Clay Walker redeemed on August 25th at 1pm.

The simplest way to determine your gate attendance numbers is to view the Redemption Report By Location, instead of By Product.