Saffire Payment Gateway Changes

Beginning in early 2026, Saffire will consolidate the payment gateways which integrate with our platform in order to provide more secure, compliant, and feature-rich services.

Depending on the gateway(s) your site is currently using, this may require a change in your ecommerce setup.

Please read through the information below, then contact your account manager if you have questions, or to begin updating the gateway integrated with your site.

Changes to In-Person Transactions

Saffire will no longer support unencrypted credit card readers. This update aligns with industry security standards and helps protect your customers’ payment information.

For all in-person transactions, Magensa will be Saffire’s preferred gateway solution. Magensa provides encrypted, PCI-compliant processing for every card-present transaction, ensuring your operations remain secure and compliant. This change directly affects two legacy pieces of equipment:

  • iMag credit card swipers will no longer be used after December 31, 2025. In addition to being unencrypted devices, they are no longer compatible with the latest version of iOS, and the hardware is no longer manufactured.
  • MagTek USB card swipers will be discontinued in early 2026. These are also unencrypted devices - and PayPal, Authorize.net, and others, do not have have credit card devices which are compatible with our integrations. This affects all web box office and kiosk installations.

Why is Saffire making these changes?

Updated industry security standards (PCI DSS 4.0) require stronger protection for cardholder data, and unencrypted devices can no longer meet those requirements. To ensure that all transactions remain compliant and fully supported by processors and acquiring banks, only encrypted, PCI-approved readers will be available for rent going forward. This change helps protect your customers’ payment data and reduces the risk of declined transactions, security incidents, or non-compliance penalties.

What does this mean for Saffire clients?

To continue using SaffireTix rental devices for Box Office, Self-Serve Kiosk, or Mobile App in-person transactions, you will need to transition to the Magensa payment gateway. If you are only running in-person transactions through the SaffireTix Mobile App, you can also choose to rent Clover devices (from Clover directly) for mobile-only use with the Clover payment gateway.

Currently, there are no in-person card reader devices compatible with the Saffire Platform for the PayPal or Authorize.net gateways, so these will not be viable options for in-person transactions.

Changes to Online Transactions

Clover - a Fiserv product - is now Saffire's preferred and most future-ready solution for all online transactions.

Clover provides a more complete and secure payment solution, designed to better protect both your business and Saffire. With Clover, you’ll see multiple benefits:

- Decreased Liability – Enhanced fraud protection and data security

- Improved Reporting – Access to detailed transaction data and easier reconciliation.

- Lower 3DS Costs – Reduced authentication fees for online sales.

Saffire will soon be integrating a Clover payment form directly within Saffire’s online shopping cart. This will allow our clients to utilize Clover’s custom tools, reduces the PCI compliance burden for Saffire and our clients, and streamlines our setup for online sales. This is the best replacement for all other online gateways.

How does the Clover form work?

It's done by using an iframe, which is an HTML element that allows an HTML document to be embedded within another page. Iframes are commonly used to display content like videos, maps, ads, and social media feeds. The Clover form will capture the data to complete the transactions and move the money to your bank account, while Saffire will capture the data needed to process the order and provide the end user with the appropriate receipt and/or tickets.

Why should we move to Clover for online sales?

You'll experience all of the following with your switch to Clover:

  • Merchant account level support
  • Improved reporting
  • Built-in fraud tools for AVS & CVV
  • Built-in velocity filters
  • Built-in block & allow lists
  • Built-in options for Apple Pay, Google Pay, and 3DS

Do I have to switch to Clover for online sales?

No. PayPal, Authorize.net, and Stripe will continue to work for online sales, with various limitations - yet, none of these gateways offer the robust fraud prevention and mobile wallet integrations that Clover is able to provide. For details, reach out to your account manager.

Can I use Clover for online sales and Magensa for in-person sales?

Yes. In fact, combining Clover for online sales and Magensa for in-person sales is exactly what we recommend. This gives you the powerful tools and support that Clover offers to keep online transactions secure, while also providing a robust in-person payment solution that includes swipe, chip, tap-to-pay, and mobile wallet payments.

What does reporting look like if I use Clover for online sales and Magensa for in-person sales?

  • When processing both channels through Fiserv, all transactions will appear in Commerce Control Center (formerly known as Business Track). Online transactions will also be accessible in the Clover dashboard.
  • You can request a batch time from Fiserv and they will adjust it to the closest time possible.
  • The two gateways can be separated by using unique Merchant IDs, which would result in two deposits. If you use the same MID for both gateways there will be just one deposit.

Can I use Clover for all sales channels?

No. We're unable to use Clover with web box office, kiosks, or with non-Clover mobile devices.

Clover does offer a direct rental device which can be used with the SaffireTix app for selling general admission tickets, but - again - this cannot be used web box office or kiosk card-present sales.

Payment Processors

Why does Saffire recommend Fiserv?

We evaluated post-implementation support, including:

  • Technical support responsiveness
  • Having a dedicated account manager for all Saffire clients
  • Escalation and issue-resolution procedures

The provider distinguished itself through proactive service management and strong client satisfaction metrics. We’ve worked with our dedicated account rep, Tina Hollis, for over five years, and she and Fiserv have consistently been the most responsive support system for both us and our clients in that time—by a long shot!

They also offer a robust suite of tools and features that integrate seamlessly with our platform.

What is Saffire's vetting process for choosing the processors we work with?

Our compliance and development team conducted a due diligence process, focusing on:

  • Security protocols (SOC 2 & PCI-DSS compliance)
  • Financial soundness and history of performance stability
  • Reputation risk analysis through reference checks

This phase ensured the provider met both our internal risk tolerance and Fiserv’s partnership standards.

Additionally, we performed hands-on technical validation with the Fiserv sandbox environments to assess:

  • Integration speed and API reliability
  • Transaction accuracy and latency metrics
  • Reporting, reconciliation, and data visibility
  • Scalability and support for future Fiserv module upgrades

The provider demonstrated superior interoperability and consistent performance across stress tests.