What Saffire Manages for You

We built the Saffire platform so that you don’t have to wait for a web geek to make content updates to your site. Updating homepage features, adding and editing pages, events, businesses, and products is all within your control... but there are a few things you won't find accessible in Spark. 

You may have had experience with a content management system which allows access to everything, but we strive to ensure that your site remains operational -  and we succeed at that by keeping selected pieces and parts locked down. Someone with full administrative access could accidentally wreak havoc on your site structure and design, so it's far more efficient for our team to manage key components rather than spending time fixing errors made by other users. Here's a breakdown of what Saffire manages for you...

Theme

Styling

This includes the colors, fonts, headings, buttons, modules, backgrounds and layout which define your site. 

Header

On every Saffire site this includes the main logo and navigation bar - but it may also include the search box, tickets button, shopping cart, email signup and other elements unique to your design.

Navigation Headings

You can rename the headings at any time from the Site Map... but to add, remove or reorder the headings you'll need help from Saffire Support.

Footer

This seldom changes, but if you need it updated we'll take care of it. This includes the logo(s), contact info, links, signup, background, etc.

Settings

Default Email

You'll see this in Site Settings > Account and it's used as the return address on any forms and purchase receipts originating from your site. We keep it locked down to ensure that the address in use is configured correctly. Our goal is to ensure that any responses, receipts or tickets emailed from your site will be received by the buyer and not end up as spam or rejected entirely.

Google Analytics setup & reports

If you had an existing GA account, we probably added the ID to your Saffire site. For new sites, we create new accounts, add you as an admin, and set up monthly reports which are sent to you automatically.

SSL

Secure Sockets Layer (SSL) is an encryption-based internet security protocol which Saffire provides for your primary domain. This applies only to your public website which Saffire is hosting. 

Pixels

AKA marketing pixels or tracking pixels. Saffire handles the placement of all sitewide pixels. You can add page-specific pixels with a Text/Gallery module and the HTML tool.  Common pixels we install sitewide include those from Google Tag Manager (GTM), Facebook, Simpli.fi, Twitter, Visit Widget, Clarity, Trip Advisor... and the list goes on and on. Contact Saffire Support when you need a pixel added to your site.

Commerce

Payment Gateway

Setting up ecommerce? Or do you need to make a change to your existing gateway? We're here to help. Saffire Support will guide you through the setup process and install the necessary credentials to get your site ready to sell.

Ticket templates

These can be customized, but they require help from our experienced Ticketing Operations Team.  

Seating Maps

Another component which is handled by our ticketing wizards.