Troubleshooting

SaffireTix™ iOS App Scanning Tips Network Service Slow or Completely Disconnected Switching Modes: Scan, Sales, and Scan/Sales Can't Find the App ...
Tue, Jun 25, 2019 at 3:43 PM
Double scanning can easily be done by mistake. If a ticket is being denied and you're positive it shouldn't be, check the information on the denie...
Tue, Jun 25, 2019 at 3:44 PM
You can change and turn off each connection type by pressing the home button, swiping up (for iPhone X and newer you will swipe down from the top right of t...
Tue, Jun 25, 2019 at 3:44 PM
To change the app's available modes, press the gear icon in the lower right hand corner of the screen. Then from the settings menu, press the button be...
Tue, Jun 25, 2019 at 3:45 PM
Press the home button, swipe to the right, then search for "saffiretix" at the top of the screen. Nothing showing up? Re-download the app...
Tue, Jun 25, 2019 at 3:45 PM
Press the home button once, swipe up, and press on the lock icon. It should now be highlighted. It's important to set the screen rotation to LOCKED mod...
Tue, Jun 25, 2019 at 3:45 PM
Close the app and reopen it: Double tap the home button, swipe up on the SaffireTix™ app screen, then open the SaffireTix™ app by tapping the icon and login...
Tue, Jun 25, 2019 at 3:46 PM
Reducing speaker and screen usage will help. Turn the sound and brightness on the device down. Tap the home button, swipe up from the bottom of the screen, ...
Tue, Jun 25, 2019 at 3:46 PM
Make sure the text field is blank and press "Go" to close the keyboard.
Tue, Jun 25, 2019 at 3:47 PM
Press the "Order Lookup" button at the bottom of the scan screen. In the following screen you can search for the customer's order using their...
Tue, Jun 25, 2019 at 3:47 PM
The app might not be set to the login mode you need. This can be fixed by pressing "CHANGE LOGIN MODE" before the "SIGN IN" button. NOT...
Tue, Jun 25, 2019 at 3:47 PM
Go to your devices settings, scroll all the way down and select "SaffireTix." From the following menu, make sure Camera Access is switch on (switc...
Tue, Jun 25, 2019 at 3:48 PM
Go to your device's settings, scroll all the way down and select "SaffireTix." From the following menu, make sure Microphone Access is switch...
Tue, Jun 25, 2019 at 3:48 PM
DO NOT hit the back button in the browser (it will require you to login again and erase whatever you were in the middle of) - Instead, clear the tickets fro...
Tue, Jun 25, 2019 at 3:48 PM
Make sure the printer is connected to the same USB port it was during setup. We recommend using tape or label to mark which USB port is for the printer. Ano...
Tue, Jun 25, 2019 at 3:48 PM
Make sure the destination is set to the correct printer in the upper left hand corner of the screen and that the print preview settings are correct accordin...
Tue, Jun 25, 2019 at 3:49 PM
The SaffireTix Hip Printers work best with default settings. If you encounter any issues with the printer, we recommend you perform a factory reset. This s...
Tue, Jun 25, 2019 at 3:30 PM