For short periods when your network connectivity is unavailable, you can switch the SaffireTix app to Offline Mode to continue scanning and making cash sales.
To enable Offline Mode for your devices, check with your coach. Or, contact the support team via chat or through a support ticket.
This mode is not intended to be used throughout an entire event, but it can keep your gate activity from stalling if you experience problems with your WiFi network or cellular service.
How to use Offline Mode
Click the gear icon in the bottom-right corner of the SaffireTix app to see the settings screen. Then click the second dark blue bar which is showing ONLINE:
This toggles the app between ONLINE and OFFLINE modes. When it reads OFFLINE, switch back to scan mode (the camera icon). Now you'll see an orange notification bar at the top of the screen:
You'll also see the orange bar if you switch to Sales mode (the dollar sign icon):
Remember: when you're offline, credit card processing will also be unavailable. You can only accept cash sales.
To switch back to Online Mode, just click the orange bar - or you can go back to the settings screen and click the toggle which is currently showing OFFLINE.
Note: when in OFFLINE Mode the ORDER LOOKUP option disappears. This function requires network connectivity, so it's unavailable when Offline.
We recommend instructing your crew that use of this tool requires approval from a gate supervisor. Switching back & forth often may cause slowdowns with the server processing.