How to scan tickets and navigate the scanning mode in SaffireTix™.




App Installation

Devices provided by Saffire will have our iOS app already installed.

If you would like to add the app to your iPhone, iPad, or iPod, visit the App Store to find and download SaffireTix. 


Login

  • The screen should show boxes for Event URL and PIN - like this:



    If you see space for Email & Password, click 'CHANGE LOGIN MODE' and choose PIN mode.

  • Your Event URL should already be entered. If not, check with your gate coordinator.
  • Enter your PIN and SIGN IN


Select a Location:

  • After logging in, you will be shown the "choose location" screen.
  • Select the location where you will be scanning tickets.


Scan a Ticket:

  • The camera icon at the bottom of the app puts you into "Scan Mode".
  • Click on the "Tap to Scan" to begin scanning a ticket.
  • Hold the QR code from the ticket in front of the camera.
  • As soon as the app begins to look up the ticket, remove the ticket from in front of the camera (Leaving the ticket in front of the camera may cause the app to read the ticket twice and give you a false Decline)


Denied Alert:

  • After scanning a ticket, the app will make a loud noise and show a red Denied screen if the ticket is not valid.
  • The fail reason will show in the Denied screen.
  • A Denied alert can mean several things:
    • The ticket is not valid for that particular event
    • The ticket is not valid for that particular day
    • The ticket has already been redeemed at a specific location and time already
    • The ticket may have been setup incorrectly (Go to Settings > SaffireCommerce > Products in Spark to double-check the product's settings).
  • If the camera cannot read the QR code, you may also manually enter the letters listed underneath the code in the white bar above the camera that is labeled "Enter Code Manually".


Check the Scan History for a Denied Scan:

  • After a Denied alert, you can check the Scan History to determine if the ticket has already been used.
  • To see a Scan History select the back arrow icon button at the bottom of the app and you will be shown the history screen (shown on the right).
  • Select the latest Denied scan in Red to see that Ticket's history (shown on the right).
  • In the example, you can see the time and date where it was successfully redeemed. You can tell that the person scanning scanned it twice since it was only minutes apart from the original date/time redeemed.



Check In/Check Out Mode:

  • The SaffireTix app will always default to "Check In" mode.
  • To switch the app to "Check Out" mode, click on the blue "Check In Mode" bar at the bottom of the screen and select "Check Out".
  • To see what mode the app is in, look at the label at the top of the "Tap to Scan" screen.


Settings Screen:

  • Access the settings screen by touching the gear widget in the lower right corner of the app.
  • The Settings screen is where you go to select a new Location, turn on the flash on the Apple device's camera, look up an order, or log out. If Offline Mode has been enabled for your devices, you can switch this mode on and off here as well..
  • You MUST log out and log in with your PIN if you switch devices.
  • If you take the scanner to a new location, click on Current Location and you can select your new Location from the list available. If the location is not available, check with your gate coordinator.


Helpful Tips:

  • If the SaffireTix App becomes frozen, double tap on the home button, swipe up on the SaffireTix app screen, then open the SaffireTix app icon and login again to continue scanning.
  • If the camera cannot read the QR code, you may also manually enter the letters listed underneath the code in the white bar above the camera that is labeled "Enter Code Manually".
  • When you move a device to a new location, ensure you've updated the wifi network it's connected to.





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