STEP THREE for creating/editing a reserved seat product in SaffireTix™ (each ticket has an assigned seat #).

This feature is not activated on all sites. 


Spark location: Settings > SaffireCommerce™ > Products > Add Product 

Spark location: Events > Add a New Event > Items > Add Item > Add Product


Other steps:  Initial Setup |  General tabSales tab |  Redemption tabTicket Face




  • Product Channels: Check the box for each channel you want to be able to sell this ticket through
  • Price Types: The sections of your seat map will be displayed alphabetically, click Select Price Types to add different types of prices available for sale for this ticket
    • Adult, child, reserved, comp, sponsor, season, etc. 
    • These can be set up under Settings > SaffireTix > Price Types
    • Click the bold Price Type name to add details for each price type
    • Enter a description for that price type - this will show up in the shopping cart (recommended if you have more than one price type, especially if it's based on age)
    • Leave the box checked to Show "price type" in the cart if you have MORE than one price type (it's recommended that you UNCHECK this box if you only have one price type)
    • Select the channels that this price type may be sold through
      • for instance "Comp" or "Sponsor" are most likely price types you only want available at Box Office and not Online to the public
    • Once the Channel has been selected the price field will become available, enter the price
      • determine if fees need to be added or created for this price type for each channel
  • Click CLOSE & CONTINUE
  • To set up $0.00 Price Types, be sure to ONLY check Box Office as the channel. Here's what your section of Price Types might look like:



  • Set the Sellable Dates for each of your channels by selecting the start date (and time if necessary) that these tickets may become available in the respective channel you want to sell them in
  • Online
    • Check the box for "Include Countdown" if you'd like for the BUY NOW button of this product to count down to Hours, Minutes, Seconds it's available.
    • The default order limit is 8 that is the maximum number of tickets your customer can purchase in one transaction. If you'd like to set your order limit to something other than 8, enter it in the field
  • Box Office
    • Sellable Locations will be the Box Office locations this product is available at
  • Show Advanced Options 
    • Allow orphaned seats lets you decide to allow single seats to be left unpurchased on your seat map - we recommend you leave this feature unchecked until you only have a few seats left or have high demand for single seat purchases.
    • Disable consecutive seats warning it's a good idea to check this box if your seat aren't in numerical order. By default, SaffireTix "pick your seat" tool will tell your customers when they have selected seats that are NOT next to each other. However, if you have all odd numbered seats (for example) in a row, this alert would continue to notify your customers their seats aren't "consecutive" which probably won't be true in your case. (it's rare that a customer will need this feature)
    • Custom Buy Now Text will allow you to override the default button text for this ticket sales. Reserved seats by default say "SELECT SEATS" but you can override this if you like
    • Add custom text to customer receipt gives you the ability to add disclaimer, thanks, instructions, etc. to the receipt/confirmation email your customers will receive - consider if this information is best on the receipt, or better for the ticket before you add text here!
    • This product has shipping methods and fees should almost never be checked with an ticket as you can add the necessary fees to the price type - checking this box will require your customer to select a "delivery method" and require them to enter their shipping address (recommend that you leave this unchecked)
    • This product may accept discounts once you have created promo codes you may edit your products and check this box to say that Promo Codes may be used on this particular product (this checkbox will not appear until you have established at least one promo code)
    • Email(s) to Receive Orders will send a copy of confirmations emails every time this product is sold, to the email address you enter in this field. Please consider if you already have an email address receiving a coy of ALL confirmations in your SETTINGS > SITE SETTINGS > ACCOUNT set up


NEXT STEP: Redemption tab