Sales Report

The Sales Report in Spark provides a real-time overview of all processed transactions. It’s a critical tool for accounting reconciliation, monitoring daily revenue, tracking seller performance, and reviewing refunds and customer payments. With flexible filtering options and multiple views, this report can be tailored to meet a wide range of operational and financial needs.

Spark location: Commerce > Reports > Sales

Overview

1. Filters
2. Report View Dropdown
3. Active Filters/Graph
4. Display Options (Active Filters/Graph)
5. Print, Export, Share

Filters

The filters on the left can be expanded and collapsed as needed by clicking on the following arrows.

There are a wide variety of configurations that can help you customize your report by Date/Time, Categories, Product Types, Sellers, Locations, Channels, Payment Types, and Transaction Types.

We've included the most commonly used date ranges: Today, Yesterday, Last 7 days, & Last 30 days.

After you've chosen all of your desired filters click the Apply button to generate the report.

Report View Dropdown

This dropdown above the active filters lets you choose how you'd like to view your sales data. Each option is designed for a specific purpose—here’s a quick look at what each one is best for:

Sales > Transaction

• Overview:

  Quick snapshot of total revenue, broken down by source (Delivery, Fees, Products, Commerce).

  Use for revenue at a glance or to match batches to your bank.

• By Date:

  Shows daily revenue totals within your selected date range.

  Use to monitor trends or compare weekdays vs. weekends.

• By Location:

  Revenue segmented by SaffireTix Locations or source (website user or Spark revisions).

  Ideal for staffing insights or comparing gate performance.

• By Seller:

  Totals for each SaffireTix seller.

  Used for seller reconciliation and balancing.

• By Fee:

  Breakdown of all collected fees.

  Useful for fee transparency.

Sales > Payment

• By Payment Type:

  Breakdown of methods of payment.

  Great for understanding how customers pay (cash, credit, check, or custom Payment Types).

Sales > Product

• By Product:

  Shows product-level sales and credits.

  Go-to for inventory planning and tracking what’s popular.

• By Product Fee & Tax:

  Detailed view of all fees and taxes applied to each product.

  Note: This can be a long report. Adjust print scale settings accordingly.

Sales > Other

• Seller Reconciliation:

  If enabled, this report will be where you can review all overages/shortages for your SaffireTix sellers.

  At a glance you can see how much cash an individual is holding.

  Overages and shortages are driven by cash deposits recorded.

Marketing > Location

Useful for targeting promotions or understanding geographic trends.

• Breaks down data by:
  • State/City
  • State/City/Postal Code
  • Postal Code

Invoices

Used for invoice auditing or resolving disputes.

• Only available for sites with Invoicing enabled. Similar breakdowns are available by:
  • Transaction Overview
  • Seller
  • Product

Active Filters

Once filters are applied, they appear above the table or graph for reference. These active filters can be included when you export or print so the report can be reproduced later.

Display Options

The first thing you'll see is a graph of your sales over a given period of time that you can specify (in the top left corner of the page). You will also see a drop down menu where you can choose how you want your sales to show: By Product, Location, Date, User, Tender Type or User Reconciliation. The Filters drop down menu allows you to filter the Sales Report by Category or Channel (Online, Box Office, or Pre-Printed). This will help you narrow down your results.

Below the graph, you'll see all the detailed information with regards to your filtered parameters. Sort the report (the report below is sorted as sales " By Product"), then you will see a breakdown of products purchased, redemption (in number and percentage), as well as your revenue breakdown and customer fees.

To change from Active Filters to Graph view, click the icons at the top right:

Sharing the Report

• Print

  Click the printer icon in the top-right corner to print the report. The filter panel on the left won’t appear in the printout, but the printed report will match your on-screen view and include the name of the Spark Admin who generated it.

• Export to Excel

  When you export the report to Excel, the file will include two tabs: one with the full report data, and another with all applied filters. This makes it easy to reference or recreate the report later for audits or support.

• Email

  No need to print or export, you can send the report directly to stakeholders from Spark.

• URL

  Fun Fact! Every time you apply a set of filters, a new ULR is generated which you can copy/paste to share. You can also bookmark the pre-configured report for ease of access in the future.

The Sales Report is a versatile tool that supports everything from daily reconciliation to in-depth financial analysis. By understanding the available views and filters, you can generate exactly the insights you need.