SaffireTix™ Web Box Office Troubleshooting: Laptop Not Recognizing Printer
Make sure the printer is connected to the same USB port it was during setup. We recommend using tape or label to mark which USB port is for the printer. Another possible solution is to try a printer by the same name, followed by "(Copy #)" if one is available to select. If these suggestions do not solve the problem, follow the configuration of the printer guide here!