Take a Tour of Spark

Welcome to Saffire! We are thrilled to have you on board and we're excited to introduce you to Spark - the admin side of your website and/or ticketing site.

After logging into Spark, by default you landed on the Saffire U tab. Saffire U is our complete training guide for learning to use Spark. The training is broken up into 8 weeks of knowledge base articles and instructional videos. Even after training you can always come back to revisit the videos and articles for a refresher. Plus, when you add new staff members, Saffire U will be here to help them get up-to-speed.

Click on the title of each week to expand and see all of the lessons within.

Click the grey EXPAND ALL and COLLAPSE ALL buttons to choose your view of Saffire U.

Click the WATCH IT, PRINT IT, LEARN IT, DO IT buttons for each task to learn more.

Once you've completed a task, click the grey X to mark it as complete.

Once all tasks in a week are completed you will receive that week's badge in the trophy case at the top of Saffire U!

PULSE - This dashboard is your one-stop-shop for checking the health of your website. 

Action Required will show you what images, forms, uploads have been added to your website that you need to approve or export. Click on the tiles to perform the action.

Quick Shot Analytics will show you the current number of users on your website and what device they're viewing your site on. Most Visited Pages, Users By City and Traffic Sources will show you the previous month's analytics. (your website must be tied to a Google Analytics account in order for this information to be published on Pulse). The Site Pulse module will also show you additional website activity for the previous month. The Social Pulse will show you current counts of followers/likes for each social media account linked and Current Homepage Main Features will display your site's current features.

SITE MAP - This dashboard will be a complete replica of your website's navigation and dropdowns. 
More info on the Site Map dashboard can be found here

EVENTS - This dashboard is where you can add & manage your event listings.

BUSINESSES - This dashboard is where you can add & manage your business listings. (Businesses might not be activated on your site. Check with Saffire Support if you'd like to know more about this feature)

More info on the Events and Businesses dashboards can be found here

COMMERCE - This dashboard manages all ecommerce and SaffireTix related information. This is where you can add a new product, ticket, promo code and much more! 

More info about Commerce can be found here.

TOOLS (on the right side of your browser) is for managing various site components: site settings, homepage features, sponsors, users, header and footer links, etc. The Tools page itself can be modified by dragging and dropping the modules in an order that makes sense for you. You can also minimize modules that aren't important to you. The dropdown of the TOOLS menu will also provide you with quick access to manage any of these pieces. More on the Tools > Site Settings  of your website can be found in Week 2 of Saffire U. 

More info about Tools can be found here.

Pinned Pages (on the left side of your browser) is a helpful tool that allows you to select specific pages to pin to this tab that will be available on any page of Spark. You can select recently visited pages to be pinned by clicking on the grey pushpin icon when the Pinned Pages tab is open. On the Pages dashboard, you can also select pages to be pinned by clicking on the grey pushpin icon. To remove a page from Pinned Pages, click the orange pushpin. 

Help (in the bottom right corner of your browser) is a multi-function tool which may become your best friend! This provides fast access to the Saffire Knowledge Base. It opens to Instant Answers which may be suggesting exactly the article you need. If not, you can use the search field at the bottom. 

OR, you can switch to the 'Ask' tab at the top of the window and connect with our support team by live chat or email. Chat will only be active when a real human is available to help. If our entire team is busy at the moment, chat won't appear as an option.

Log out of Spark by hovering or tapping on the user icon to the right of your name and select  LOG OUT

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