Reports - Failed Scan
The failed scan report allows you to view, print, export, or email any failed redemption made through the SaffireTix app.
You can get to this report by going to Commerce > Reports > Failed Scan
This report will show the location and date the ticket was scanned. It will also show the reason for the failed redemption. If you hover over the ticket code, you will see a more detailed reason as to why the QR code failed to scan.
