General Admission tickets - Inventory & Codes tab

STEP THREE for creating/editing a general admission (GA) ticket product in SaffireTix™

This feature is not activated on all sites.

Spark location: Commerce > Products > Add Product

Other steps: General tab | Sales tab | Inventory & Codes tab | Redemption tab | Ticket Face tab

The Inventory & Codes tab allows you to add in specific inventory numbers for your General Admission products, manage Box Office rules, and create QR code batches for the product.

Inventory

There are two options for Inventory. Unlimited or an Inventory limit. If Inventory is selected, you must input a Total Quantity available for that product. When customers start purchasing the ticket, the quantity limit number will go down and the Buy Now button will automatically remove itself when the Total Quantity = 0.

There is the ability to create an Inventory Threshold for Online and Box Office. This will show the remaining quantity of tickets for both Online and Box Office. Check the box to "Show remaining inventory threshold" for Online and/or Box Office. The remaining inventory will begin to show when it reaches the number you enter in the field.

Box Office

When setting up tickets to be sold through your box office, there are two optional checkboxes: Generate Codes on Purchase and Auto-Redeem.

Generate Codes on Purchase:

This is the default setting. It ensures that each ticket sold has a unique code that can be scanned or tracked later.

Use it for: Any regular ticketed admission.
When to uncheck it: If you're using the box office to sell a non-ticket item like merchandise or a donation.

Leaving Generate Codes on Purchase unchecked is a less common choice as it does not create a code that can be scanned at a gate, or tracked in redeemed ticket reports. Codes are not able to be added after sales have been made. Use this setting with care, and reach out to support@saffire.com if you have any questions.

Auto-Redeem:

When enabled, this setting will mark the ticket as redeemed immediately and prevent it from printing — though a code will still be generated and included in reports.

Use it for: Selling a ticket directly at the gate or entrance where scanning isn’t needed.
Why it helps: It speeds things up by skipping the print step, while still tracking the ticket as redeemed in your reports.

Pre-Printed Batches

If you select the option to "Create Pre-Printed Batch", that allows you to create QR codes that you're able to print onto pre-printed tickets. When selecting this option, you are required to name the batch, select the price type for the batch, add any notes, pricing (the pricing can be hidden on the ticket), and either create or import codes by either Quantity or Range. If you select "Quantity", you are required to enter a number.

When creating codes by Quantity, put in the number of codes you want to create and select "Save & Print". This will create random, system-generated codes.

If you want a specific code range per product, By Range will require a Code Prefix, Code Start and End Number. Once you've finished adding in this information, select "Save & Print". Code Start numbers should not begin or end with a zero. When creating a range with 5 digits, for example, your Code Start Number should be something like 10001.

You can reprint batches of tickets by hovering over the batch date. You can also check the box to the left of the batch date and select "Export" in the Actions dropdown. This will generate a spreadsheet of all codes and labels in that batch AND include the URL to the ticket directly. This makes it easy to email links to tickets to sponsors, promoters, etc.

The Import option allows you to import a spreadsheet of codes or labels if you want further specifications on your tickets/products.