Promo Codes & Discounts

Promo Codes allow you to share a discount code with your customers for their purchases.

Spark Location: Sales > Promo Codes

This dashboard is similar to others with bulk Actions, Active view and Filtering. Click the grey Add New Promo Code button to get started or hover over an existing promo code and select Edit.


  1. Determine if the promo code is Active or Inactive
  2. Give your promo code a Name
  3. Type in the exact characters for your Promo Code. This is what your customer will need to type into the shopping cart in order to get their discount. Upper and lower case is VERY IMPORTANT. 
    For example: 10OFF is not the same as 10off - your customer will need to type in the specific case to receive the discount!
  4. Give the Description in Cart next to explain to your customers their discount.
  5. Select the Valid Dates that this code can be used (a start date is required and end date is highly recommended). If your code has a specific time it's available, select the start and/or end time as well.
  6. Select your Promo Type
    1. Discount off Order will apply your discount to the entire purchase
      1. Select either a $ amount or % Percentage to take off the whole order
    2. Discount off Product will only apply to the specific product(s) you make available for this discount
      1. Click Add Products to determine which products those are


      2. Search for and select your product or use the category dropdown to filter to your product

      3. Determine a dollar amount or a percentage discount and type that in below Discount Info

      4. Decide if you will limit the number products in one users cart that this discount can be applied to

  7. Then check the boxes for the extra options available to you
    1. If a customer enters this promo code, does that Include Free Shipping? If so, check the box, then select which shipping methods are free with this code
    2.  Discount has a Maximum allows you to determine the total amount of money you're willing to discount with this code, or the total uses this promo code has
    3. Discount has an Order Minimum requires your customer to meet the minimum standards in their shopping cart before they can complete this order with the discount
    4. Check the box for One time use if you'd like for this promo code to only be available to a single customer for a single purchase
    5. Waive customer fees only applies to customer fees added to the products but can be removed with a promo code
    6. Override Expired Discount Message allows you to customize the message users receive if the end date of the promo code has been passed or the maximum has been met. The default is "Discount has expired." If you'd like to override that message, you may do so here.


Once you've enabled your first promo code, you will now need to make promo codes available to products that are allowed to have a discount. 

  1. Edit each product (if you're editing a ticket or reserved seat, click on the SALES tab)
  2. Scroll down and expand the Advanced Options
  3. Check the box and SAVE the product! 

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